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Quality Insight Analyst- Payment Risk Operation

HotelTonight

HotelTonight

IT, Quality Assurance
India
Posted on Monday, June 24, 2024

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

The Quality Assurance Audit Analyst will manage Airbnb Payment’s card fraud quality assurance activities and support other audit initiatives, as needed. This position is responsible for performing detailed testing of investigations performed by the Payments & Compliance and Risk Operations teams, including investigative reports required by fraud and risk.

  • You will work with Payments & Compliance Quality Team
  • This position is responsible for performing detailed testing of investigations performed by the Payments & Compliance and RIsk Operations teams,
    • You will report to Quality Supervisor
    • Key partners will be Operations Team and Functional Operations Managers

The Difference You Will Make:

  • This role will ensure that day-to-day investigative activities, and appeal decisions related to suspended accounts are maintained to a high standard and mitigate risks to the business.
  • This role will also assist with activities related to internal control monitoring and improvement of fraud risks management

A Typical Day:

  • This role will ensure that day-to-day investigative activities, and appeal decisions related to AML and Fraud Activities.
  • Reviewing the alerts/ cases processed by the team and identify the gaps and maintain them to a high standard and mitigate risks to the business.
  • Independently manage continuous improvement efforts and quality assurance testing on a monthly and quarterly basis of card fraud reviews, chargebacks and account takeovers, completed by the payments risk operations team
  • Distill actionable insights from testing to improve the quality of operational and risk processes.
  • Independently develop, prepare and present monthly and quarterly QA findings to management and collaborate to determine appropriate action plans.
  • Work closely with payments risk teams to determine root cause of issues, provide coaching, and determine necessary follow up actions.
  • Ability to get up to speed on new operational processes and requirements quickly, to provide actionable feedback prior to launch.
  • Ability to review complex process and procedure documents with attention to detail to identify potential issues, inaccuracies, or areas of risk.
  • Track all remedial actions through completion, confirming complete and accurate closure.
  • Create, manage and maintain metrics to monitor quality of operational processes.
  • Maintain a comprehensive understanding of current operational processes
  • Coordinate with the Program Manager on activities associated with internal control monitoring and external regulatory exams.

Your Expertise:

  • Bachelor’s Degree or Technical Equivalent
  • 5+ Years work experience, with demonstrated experience in regulatory compliance, merchant risk, fraud, quality, risk management, audit or related fields. Preferred fraud or AML experience directly.
  • Comprehensive understanding of fraud, merchant risk, and AML investigations processes
  • Strong process thinker
  • Superior attention to detail
  • Strong ability to think clearly and rationally in order to understand logical connections between various data points.
  • Strong problem solving skills with an emphasis in adaptability and resilience
  • Ability to gather objective information and make a subjective determination and be able to defend that determination both verbally and textually
  • Ability to manage multiple projects while maintaining a high degree of quality
  • Ability to work closely and build trust with investigators and management
  • Exceptional organization and process management ability
  • Mission-driven, enthusiastic to learn and grow within the Airbnb community and embody our Core Values; team-oriented with a positive, can-do attitude.
  • Ability and desire to work in a fast-paced environment
  • CFE certification preferred.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.