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Senior Communications Manager, Trust Communications



Marketing & Communications
United States
Posted on Wednesday, June 26, 2024

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

The Senior Communications Manager, Trust is part of the Airbnb Communications team, a genuinely cross-functional group that acts as the connective tissue between the global team and worldwide regions and is responsible for telling the Airbnb story around the world. Whether it's speaking to media, hosts and guests, industry commentators, thought leaders or the wider community, the Communications team is the voice of Airbnb.

The Trust Communications team is part of the Corporate Communications team at Airbnb. The team is responsible for defending and promoting the company from a business and financial, trust and safety, crisis and executive standpoint. We proactively spread positive news about our business and maintain and shape a corporate narrative that aligns with the company’s initiatives, such as our bi-annual product launches.

The Difference You Will Make:

Airbnb is seeking a Senior Communications Manager to support the Trust Communications team. In this role, you will be integrated into a company where the comms team is highly present in all external company activities and where you will contribute to challenging and fulfilling projects. The role is responsible for helping to deliver Airbnb’s trust and safety communications strategy, including managing a regular press office drumbeat of stories and news on Airbnb across North America, and activating regional and global consumer-facing campaigns on trust and safety matters.

A Typical Day:

  • Act as a daily main point of contact for journalists and a spokesperson on trust and safety related matters, including managing all aspects of reactive press requests and utilizing all relevant tools and teams available (community support, data, industry research, host and guest stories, etc.) to support Airbnb’s community and brand
  • Creating written materials, including reactive messaging, press releases, story pitches, messaging briefs, talking points, Q&As, letters, reports, presentations etc.
  • Provide guidance and support to key internal stakeholders, including our Public Policy, Legal, Community Support, Trust, Product, and Community Policy teams, on trust and safety communications matters
  • Help prepare Airbnb spokespeople for public speaking engagements, media interviews, etc
  • Identify and execute proactive press opportunities and drive national/global announcements, in support of corporate and consumer communications goals
  • Develop and manage relationships with key reporters and influencers across the region.

Your Expertise:

  • Bachelor’s Degree
  • 8 years PR/Public Affairs experience working in an agency, in-house communications or a government communications role; preference to those with tech/travel/publicly listed company experience
  • On-the-record experience with media
  • Proven track-record working on proactive and reactive communications initiatives involving trust, crisis, policy, regulatory, corporate and financial matters
  • Ability to work collaboratively with multi-functional leads in a matrix organization, and experience advising and working with cross-functional leads and stakeholders on sensitive, complex and high-profile matters
  • Experience managing and working on projects in a fast-paced environment
  • Strong decision-making, organizational and problem-solving skills, calm under pressure, with attention to detail and follow through to get things done
  • Exceptional verbal communications and interpersonal skills
  • Excellent writing skills with samples to share
  • Passion for Airbnb and the mission of the company, and personal integrity that reflects Airbnb’s core values and commitment to diversity and belonging.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Pay Range
$136,000$160,000 USD