Customer Service

Barcelona, Spain

Housetrip is an award-winning start-up making hotels a thing of the past. Founded by CEO Arnaud Bertrand and CFO Junjun Chen, Housetrip.com went live in January 2010. We're now one of the world's largest holiday rental booking sites, in 2012 voted the #2 start-up in all of London, and are growing all the time. 

For the price of a tiny, soulless hotel room, our guests are discovering that instead they can have an entire house, or apartment, or castle, or boat. We have over 300,000 quality properties in thousands of destinations around the globe - many with unbiased reviews from previous guests - and our list is growing every day. 

When you stay in somebody's home, you get to experience the authentic reality of their neighbourhood, their city, and their country. Your holiday with Housetrip means getting to live like a local; relishing local restaurants, taking in resident sights and sounds, and enjoying all the bits of your chosen destination that most visitors don't ever learn about. Shop for produce at the markets and then prepare a feast in your very own kitchen, or even put on a load of washing. 

Renting with Housetrip is safe, because guests use their debit/credit card to pay online with our secure system - no more risky money transfers. Plus, we hold back on paying the host until two days after you've checked in for added security. 

Housetrip has offices in the UK (London), Portugal (Lisbon), and Switzerland (Lausanne).

Mile End, London, UK

Housetrip

Customer Care Specialist (Dutch Market)

Accel

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