Data Science & GenAI Internship — Digital Support Experience

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Job Description:

Job Family Definition:

University Students pursuing a bachelor degree. Assists in various tasks aligned with their field of study, including research, collaboration on team initiatives and projects, problem-solving, and creative thinking to gain hands-on experience and develop professional skills. Includes internships, research roles, visiting scholar positions, or other program-related opportunities.

About the Role

We’re looking for a Data Science & GenAI Intern to support analytics and AI-powered enhancements within our customer support portals. You’ll use data insights and emerging LLM capabilities to improve digital self-service, reduce customer effort, and differentiate support experiences across service tiers.

What You’ll Do

• Analyze portal usage patterns, case data, and search behaviors to identify friction points.
• Build dashboards and reports to support digital experience decisions.
• Prototype GenAI features (intelligent search, summarization, recommendations).
• Support prompt design, model evaluation, and documentation.
• Benchmark industry trends for digital support and premium services.

What You Bring

• Currently pursuing a degree in Data Science, Computer Science, Analytics.
• Experience with Python, SQL, and data visualization.
• Familiarity with Generative AI / Large Language Models (e.g., OpenAI, Azure OpenAI).
• Strong analytical thinking and communication skills.

Nice to Have

• Cloud platform exposure (AWS, Azure, GCP)
• Experience with Tableau/Power BI
• Basic understanding of customer support workflows

What You’ll Gain

• Hands-on experience applying GenAI in enterprise support portals
• Exposure to digital entitlement differentiation across support tiers
• Real-world impact on customer self-service adoption and time-to-resolution
• Visibility into cross-functional collaboration across PLM, Support Engineering, and Customer Success

Impact/Scope:

• University students actively enrolled in a university/college/institution pursuing a Bachelor's degree in a technical area of study, and who typically works during school breaks and then returns to their university. While this applies to most interns, there may be opportunities for full-time students to work as part-time interns during the school year in some countries.

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#costarica

#interns

Job:

Administration

Job Level:

N/A

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.