Business Process Analyst Operations support Internship

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Job Description:

Job Family Definition:

University Students pursuing a or degree in : business or information technology . Assists in various tasks aligned with their field of study, including research, collaboration on team initiatives and projects, problem-solving, and creative thinking to gain hands-on experience and develop professional skills. Includes internships, research roles, visiting scholar positions, or other program-related opportunities.

Management Level Definition:

Position Overview

The Business Process Analyst plays a critical role in ensuring the efficiency and effectiveness of IT service management processes within our managed services organization. By applying ITIL best practices, you will identify areas for improvement, streamline workflows, and contribute to a culture of continuous service enhancement. You'll work closely with various teams, including IT operations, service delivery, and customer support, to analyze existing processes, gather requirements, and design solutions that optimize performance and align with business objectives.

Responsibilities:

• Process Analysis and Improvement:
  • Conduct in-depth analysis of current IT service management processes, identifying bottlenecks, inefficiencies, and areas for improvement.
  • Develop and implement process improvement initiatives based on ITIL best practices, aiming to increase productivity, reduce costs, and enhance service quality.
  • Collaborate with stakeholders to gather requirements, document processes, and create process maps and workflows.
• ITIL Framework Implementation:
  • Ensure adherence to ITIL best practices in all service management processes.
  • Assist in the implementation and maintenance of ITIL processes, including incident management, problem management, change management, and service request management.
  • Monitor process performance through key performance indicators (KPIs) and service level agreements (SLAs), and provide regular reports to management.
• Collaboration and Communication:
  • Work closely with cross-functional teams to understand business needs and translate them into actionable process improvements.
  • Facilitate communication and collaboration between different teams to ensure smooth process implementation and adoption.
  • Provide training and support to staff on new processes and ITIL best practices.
• Documentation and Knowledge Management:
  • Maintain comprehensive documentation of all processes, procedures, and workflows.
  • Contribute to the development and maintenance of a knowledge base for IT service management best practices.

Education & Experience:

Bachelor's degree in business, information technology, or a related field.

At least some experience in business process analysis or IT service management.

Skills and Knowledge:

• Strong understanding of ITIL best practices and their application in a managed services environment.
• Excellent analytical, problem-solving, and process mapping skills.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.
• Experience in gathering and documenting business requirements.
• Proficiency in using process modeling and documentation tools.
• Knowledge of IT service management tools (e.g., ServiceNow, BMC Remedy) is a plus.

Personal Attributes:

• Self-motivated and proactive with a strong work ethic.
• Detail-oriented and organized.
• Adaptable and able to manage multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills.
• A strong team player with the ability to build relationships across the organization.

Impact/Scope:

• University students actively enrolled in a university/college/institution pursuing a Bachelor's degree in a non-technical area of study, and who typically works during school breaks and then returns to their university. While this applies to most interns, there may be opportunities for full-time students to work as part-time interns during the school year in some countries.

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#costarica

#interns

Job:

Administration

Job Level:

N/A

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.