On-site HPC Technical Consultant ORNL, Onsite, Oakridge, TN

This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home.

Job Description:

• Job Description
  Part of an on-site team conducting routine repairs and maintenance on HPE's super computers.

  This is an early career opportunity. Training will be offered.

  US Citizenship required

  Onsite daily work required, at the Oakridge, TN facility. Not a remote position.

  Hours: M-F 8am to 5pm daily on-site or 7am to 4pm.

  Key responsibilities:

  • Monitoring and maintaining system health on many HPC system(s) – compute, network and storage
  • Troubleshooting and repairing hardware issues
  • Interact with ticket system to document actions taken and pass ticket to next step.
  • Creating, monitoring and closing all support tickets
  • Review tickets for hardware actions needed and claim for action
  • Tracking/documenting the hardware repairs as well as opening, tracking, closing part cases and returning replaced parts.
  • Perform hardware actions, e.g. component replacement from spares
  • Operate hand tools and low-power tools (e.g. battery power screwdriver)
  • Select proper tools and maintain tools in organized way on site
  • Lift and move parts and equipment up to 50 lbs individually and up to 75 lbs with another person
  • Occasionally operate pallet jack to move inventory from one place to another within site (for equipment with no operator’s license required)
  • Maintaining the on-call schedule to support our 365 24x7x2/4 contracts
  • Assisting with hardware and system installation activities in new systems
  • Complete training on specialized compute hardware, network, and storage components
  • Read system documentation and diagrams to identify specified components within system
  • Collaborate with team members using face-to-face, phone, and online communication including email, Teams, and Slack
  • Occasionally assist with system installation activities
  • Interface with parts inventory manager if applicable
  • Strong mechanical aptitude
  • Familiarity with hand tools
  • Experience with computer hardware and datacenters preferred

  Education:

  • Bachelors Degree preferred or Associates Degree. Some college work preferred.
  • 2-4 years’ experience a plus

  #unitedstates

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#unitedstates

#operations

Job:

Services

Job Level:

TCP_03

"The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.
– United States of America: Annual Salary USD 81,500 - 187,500 in Tennessee
The listed salary range reflects base salary. Variable incentives may also be offered." "The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.

Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

Recruitment Fraud Alert

We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.

All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.