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Technical Trainer



Reading, UK
Posted on Tuesday, July 9, 2024

No Agency Submissions Accepted.

This role will be Hybrid (office 3 days a week).

About the Team:

Illumio’s Support and Services organization ensures our success in deployments, expansions, and in building trusted partnerships with our clients. Joining our team means solving problems that matter—securing over one million workloads globally and stopping cyberattacks and ransomware from spreading into cyber disasters. Illumio is trusted with securing the most sensitive infrastructure in our client’s environments.

We are in a unique position from other security companies in that we don’t have 10s or 100s of products to support. When you engage with a client, you will build strong relationships based on expertise from a knowledgeable team that supports you with a precise and proven product portfolio. That, combined with being a Zero Trust Leader, creates a customer-base that is incredibly loyal and seeking a true partnership—our NPS score is 87, our CSat is 4.8/5 and rising. We do everything we can to make our clients successful.

Key Responsibilities:

  • As a member of the Technical Training team, you will be responsible for preparing and delivering technical courses for the Illumio platform in various formats (onsite, online, and hybrid), to clients/partners/employees.

  • You will collaborate with the training team in developing training curricula and classroom agenda.

  • You will work on the continuous improvement of training content, lab environments, lab exercises, presentations, and supporting materials.

  • You will work with cross-functional departments, to ensure that training content is current and make necessary revisions.

  • You will consistently enhance technical training delivery and presentation skills.

  • You will constantly develop and maintain a deep knowledge of Illumio’s products.

  • International travel is likely and should be considered as expected.


  • University degree in computer science, informational technology, engineering, mathematics or related fields, or equivalent experience preferred, with 5+ years of experience as a technical trainer.

  • Experience conducting virtual or in-person classroom training in the technology sector for enterprise customers.

  • Strong understanding of routers, switches and network security architecture, access lists and firewall rule writing.

  • Clear understanding of data security in cloud environments.

  • Proficient with Linux, Windows servers, other operating systems, server virtualization, internet protocols (HTML, XML, HTTPs, SSL), public key infrastructure.

  • Experience with enterprise-level application implementation.

  • Excellent client-focused demeanour with the ability to present to various levels of customer organizations, from practitioners to architects to C-Level executives.

  • Motivated to solve practical business problems with client-centric solutions.

  • High attention to detail.

  • Strong organizational, problem-solving and systems analysis skills.

  • Strong written and verbal communication skills.

  • Enjoy learning new technologies, applications, and systems.

  • An enthusiastic self-starter with a commitment to learning, customer empathy, and team communication.

  • Ability to leverage past experiences to promptly and decisively meet customer needs, maintaining the highest level of customer satisfaction as Illumio strives for excellence.

Bonus Points:

  • Development or scripting experience preferred. Knowledge of how to use APIs and methods a plus.

  • Experience with provisioning & automation tools.

  • Experience in providing professional services in the field of technology.

  • Knowledge of cyber-security with the zero-trust security model, risk-based security assessments and frameworks, and how breaches can spread within an environment.

  • Experience using an authoring tool such as Camtasia.

  • Hold a technical industry certification (ex. CISSP, CCSP, CCIE, AWS Certified Security Specialty Certification, Microsoft Certified Azure Security Engineer Associate, Certified Kubernetes Security Specialist, etc.).

About Illumio:

Illumio, the pioneer and market leader of Zero Trust segmentation, prevents breaches from becoming cyber disasters. Illumio protects critical applications and valuable digital assets with proven segmentation technology purpose-built for the Zero Trust security model. Illumio ransomware mitigation and segmentation solutions see risk, isolate attacks, and secure data across cloud-native apps, hybrid and multi-clouds, data centers, and endpoints, enabling the world’s leading organizations to strengthen their cyber resiliency and reduce risk.

Illumio believes that an environment of unique backgrounds, experiences, viewpoints, and individual contributions drives our success and makes us stronger together. We are dedicated to creating and maintaining a diverse culture and emphasizing inclusion and belonging.


At Illumio we offer a wide range of benefits to our eligible team members. Our benefit programs vary by location and can include Medical, Dental, Vision Coverage – Health and Dependent Savings Accounts – Life and Disability Programs – Paid Parental Leave – Voluntary Benefit Programs – Company Sponsored Wellness Program – Wellness Reimbursement Program - Retirement Savings – Equity Opportunities – Paid time off and Paid Holidays – Employee Incentive Program.#LI-SL1 #LI-HYBRID