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Employee Relations Senior Manager



draper, ut, usa
Posted on Friday, May 17, 2024

Do the best work of your career as a champion for small and mid-size businesses.

BILL is a leader in financial automation software for small and midsize businesses (SMBs). As a champion of SMBs, we are dedicated to automating the future of finance so businesses can thrive. Hundreds of thousands of businesses trust BILL solutions to manage financial workflows, including payables, receivables, and spend and expense management. With BILL, businesses are connected to a network of millions of members, so they can pay or get paid faster. Through our automated solutions, we help SMBs simplify and control their finances, so they can confidently manage their businesses, and succeed on their terms.

BILL is a trusted partner of leading U.S. financial institutions, accounting firms, and accounting software providers. We have operations in San Jose, CA, Draper, UT, Houston, TX and are continuing to expand into other geographic locations. If you’re looking for a place that helps you do the best work of your career, look no further than BILL.

Make your impact within a rapidly growing Fintech Company

The Employee Relations, Senior Manager conducts investigations into employee relations concerns and supports overall positive workforce engagement. The successful candidate will provide guidance, support, and make recommendations to resolve employee relations concerns. This position is both hands-on and strategic to provide investigative and employee relations expertise.

What you’ll do:

  • Conduct investigations in response to a range of employee relations concerns, that may include harassment, discrimination, retaliation, information security, workplace violence, and other violations of rules, regulations, policies, and procedures
  • Communicate regularly regarding pending investigations and provide timely investigation reports with supporting documentation for all completed investigations
  • Partner with HRBPs and Legal/Compliance team in conducting investigations to provide counsel and facilitate prompt and effective resolution of workplace concerns
  • Create and update HR policies and procedures that pertain to employee relations; conduct trainings on compliance with policies and procedures
  • Analyze employee relations trends with Leadership and help develop proactive strategies, solutions, programs and policies
  • Develop effective relationships with HR Business Partners to promote positive employee relations throughout the organization to ensure a high level of employee satisfaction and engagement
  • Manage our system of record and all documentation to align with all legal and compliance standards and best practices
  • Be the subject matter expert for the People team function on all matters of employee relations and stay current in changes to related laws and policies
  • Participate in projects led by the People/Legal Team as needed
  • Maintain high level of confidentiality

We’d love to chat if you have:

  • Eight + years of direct employee relations experience, corporate investigation experience or equivalent education and experience
  • Demonstrated ability to handle a variety of employee relations matters with a high degree of professionalism, credibility, and diplomacy
  • Takes a consultative style and approach with proven ability to develop credible relationships while reaching evidence-based conclusions
  • Experience as a self-starter with time-management and organizational skills, who effectively manages multiple tasks, achieves results independently, and possesses excellent writing and documentation skills with attention to detail and accuracy
  • Ability and experience to work independently to lead employee relations inquiries, investigations, and compliance projects
  • Maintains professionalism in emotionally charged situations
  • Maintain a lead by example approach related to Ethics and Compliance protocols
  • Strong analytical, problem-solving, and project management skills
  • Ability to see trends across multiple data sets
  • Ability to travel 20% of the time
  • Excellent facilitation and communication skills
  • Experience with HR Acuity a plus


Let’s talk about benefits

  • 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
  • HSA & FSA accounts
  • Life Insurance, Long & Short-term disability coverage
  • Employee Assistance Program (EAP)
  • 11+ Observed holidays and wellness days and flexible time off
  • Employee Stock Purchase Program with employee discounts
  • Wellness & Fitness initiatives
  • Employee recognition and referral programs
  • And much more

For positions that are in office we support a hybrid work environment with on-site and remote work days. Check out our LinkedIn Life Page for each location and discover BILL.

We live our culture and values every day

At BILL, we’re different by design—it's our culture. Our CEO is a trusted entrepreneur who lives our cultural values: Humble, Authentic, Passionate, Accountable, and Fun. People here love being their authentic selves, contributing unique experiences, sharing ideas, perspectives, and intellectual curiosity. We celebrate our diversity as the heart and soul of how we work, grow, and succeed together. Inspiring people with meaningful career experiences they love really does make the dream work and our successes just keep getting better. There’s no limit to what we can build and where we can go from here. We’d love you to join us.

BILL is proudly an Equal Opportunity Employer where everyone is welcome. Our innovation and technology are inspired by an inclusive culture unlike any other. Everyone brings a different personal story and perspective and this diverse mix of minds, backgrounds, and experiences is where our greatest ideas come from. We welcome people of all races, ethnicities, ages, religions, abilities, genders, and sexual orientations to make us an even more vibrant company. We want everyone to bring their authentic selves here, to share our values, shape our vision, drive innovation, and become part of a culture we celebrate every day.

Our promise to our candidates is to be transparent, diligent, and engaging while guiding individuals through each step of our hiring process. At BILL we strive to achieve an inclusive and positive candidate experience that aligns with our core values and focuses on diversity.

If you require a reasonable accommodation for your application, interviews, or another aspect of the hiring process, please contact [email protected].

BILL Culture:

  • Humble - We check our egos at the door. We are curious. We listen, accept feedback.
  • Authentic - We earn and show trust by being real—embracing our authentic selves.
  • Passionate - We care deeply about each other and our customers.
  • Accountable - We are duty-bound to each other, our customers, and society.
  • Fun - We wrap it all together by building connections and enjoying time spent together.

Our Applicant Privacy Notice describes how BILL treats the personal information it receives from applicants