Company Profile

Fintech Company, well-funded start up based out of Bangalore. AI Growth powers Jiraaf and altGraaf platforms.

altGraaf is revolutionizing the journey for wealth creation and bringing quality alternative high yield fixed income investment opportunities to every investor.

Jiraaf is a SEBI registered online bond platform that provides fixed income investment opportunities from government securities to corporate bonds to structured debt investments.

Company is backed by one of the top VCs in the world and some of the most successful entrepreneurs of the start-up ecosystem of India.

Job Brief

We are looking for a hands-on Sales Training & Quality person to support sales & service team for both the platforms. This person will manage one or more quality Design sales training and call quality monitoring/feedback procedures

• Ability to build ground up organization level training modules
• Create key sales talking points and FAQs for each of the investment products
• Evaluate sales team performance to ensure incorporation of taught techniques and report on training program effectiveness
• Schedule individual and team training plans on a regular basis
• Evaluate strengths and weaknesses to identify training needs on an individual basis
• Listen in on sales incoming/outgoing calls along with call recordings to ensure excellent customer service, effective product presentation and adherence to set forth guidelines on dos and don'ts
• Regularly audit calls to measure quality and have one-on-one sessions with sales & service team to improve performance
• Train new hires on the importance of focusing on key talking points and best call practices
• Monitor operators' product knowledge, ability to handle objections and call closure
• Track performance of individual pitches to develop and recommend & rollout new and best practices
  
  

Requirements And Skills

• Proven work experience of at least 5+ years as a Sales trainer supporting sales and/or customer service teams.
• Experience with financial products in a must (Experience with Investment products is a large plus)
• Extensive knowledge of learning principles and modern training techniques
• An ability to manage the full training & quality cycle
• Proficiency in MS Office (Excel, Power Point, Word, etc.) & English Language
• Understanding of sales process, preferably with customer service experience
• Excellent communication and presentation skills
• Strong organizational and team management skills
• Additional certification in training is a plus
  
  

(ref:iimjobs.com)