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Senior Manager, Business Process Systems & Automation



Boston, MA, USA
Posted on Saturday, June 15, 2024

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit to see how we empower creators to own their own destiny.

About the team and role

The Klaviyo Go-to-Market (GTM) organization is responsible for revenue delivery and customer satisfaction across our fast-growing global customer base. To help fuel our growth and find new ways to continuously improve, we are looking for a Senior Manager, Business Systems Process Automation and Programs, to translate GTM business needs into technical systems requirements. You will serve as a bridge between GTM business stakeholders and the technology teams who turn requirements into reality.

This role will be a key partner to cross-functionally guide the hyper growth of our sales organization by specifying system requirements, streamlining processes, and proactive and responsive management of multi-stakeholder strategic and operational capabilities. You will drive critical business systems programs by being the “connective tissue” between cross-functional Go-To-Market business and technology systems teams. Your work will support execution for critical growth and business process efficiency initiatives. Exceptional partnership, clear articulation of business requirements, and deep understanding of both business and technical business systems (e.g. Salesforce) will be paramount for success in this role.

How you’ll make a difference:

  1. Ownership:
    • Act as a technical program manager on strategic initiatives across the Prospect to Order workflows. Create project plans, identify business and technical dependencies, facilitate user acceptance testing, and communicate with stakeholders throughout the project.
    • Manage the systems backlog across the Prospect to Order, including gathering needs from Sales and Sales Ops, hosting backlog refinement sessions with Ops counterparts, and developing requirements documentation.
  2. Cross-functional Collaboration:
    • Align closely with GTM Enablement and GTM Systems team on training and documentation needs for upcoming releases impacting internal end users.
    • Act as the connective tissue between GTM Systems and Operations. Leverage strong understanding of critical Sales business processes to help identify gaps in systems and automation related to business operations.
    • Align GTM Analytics, BI Engineering, Finance Ops, and other cross-functional teams on forthcoming systems projects and initiatives where there may be impact on their respective bodies of work.Partner with other Klaviyo cross-functional teams to help drive forward the needs of the Sales team and provide business context for enhancement requests. Ensure dependent project workstreams are defined.
  3. Go-to-Market Strategy
    • Develop prioritized plans and develop workflows to enable strategic programs

Who you are:

    • Ability to execute and deliver in a fast-paced environment while balancing competing priorities
    • Proven experience managing Salesforce transformation projects and understanding of Salesforce automation capabilities. Salesforce certification preferred.
    • Strong background in CPQ systems and Metrics
    • Analytical and solutions-focused problem solver; able to identify root causes, remediate existing issues and anticipate new ones, and proactively identify opportunities to help Klaviyo scale efficiently and effectively
    • Self-starter with a voracious appetite to learn and grow
    • Results oriented, have strong attention to detail, and are able to prioritize multiple objectives and projects (excellent organizational skills)
    • Highly collaborative.
    • 8-10+ years of experience in Systems, Sales Operations, Revenue Operations, or related functions in a B2B Technology Sales Organization
    • B2B/SaaS company experience scaling an organization through significant growth
    • Experience in additional sales tech stack systems like Salesforce, SQL, Tableau, etc.
    • BA/BS Degree

#CR1 #Hybrid #Boston

The pay range for this role is listed below. Sales roles are also eligible for variable compensation and hourly non-exempt roles are eligible for overtime in accordance with applicable law. This role is eligible for benefits, including: medical, dental and vision coverage, health savings accounts, flexible spending accounts, 401(k), flexible paid time off and company-paid holidays and a culture of learning that includes a learning allowance and access to a professional coaching service for all employees.

Base Pay Range For US Locations:
$156,000$234,000 USD

Get to Know Klaviyo

We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.

Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.

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