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Implementation Consultant (Hospitality)



Melbourne VIC, Australia
Posted on Monday, May 27, 2024

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We’re looking for a Implementation Consultant to join our Customer Implementation Consultant team in APAC. You will play a pivotal role in deploying our innovative solutions while managing queues and optimizing customer journeys. This position is ideal for individuals who excel at utilizing ChurnZero to enhance customer interactions with minimal human interaction.

As a high tech-touch Implementation Consultant, you will be responsible for overseeing the successful implementation of Lightspeed (O & K-Series) POS system for our SMB clients. This role is at the intersection of technology and customer experience, involving collaboration with cross-functional teams to deliver seamless and tailored POS solutions.

What you’ll be doing:

  • Develop and execute comprehensive implementation plans for POS system, leveraging automation and digital workflows.
  • Implement and configure software solutions using automation tools to meet client specifications.
  • Implement and manage queues within ChurnZero to streamline and automate processes.
  • Act as the primary point of contact for clients during the implementation phase, ensuring implementation remains on track, addressing any concerns and ensuring customer satisfaction.
  • Become a SME in POS Technology and it's applications, capable of troubleshooting and working with technical teams on solutions.
  • Conduct training sessions for clients on the effective use of the implemented POS system.
  • Ensure the quality and accuracy of POS system implementations. Conduct thorough testing and validation to guarantee the functionality and reliability of the implemented solutions.
  • Create and maintain implementation documentation, including status reports.
  • Coordinate with internal teams, including Sales, Underwriting, Billing, and Support, to ensure alignment and successful execution of implementation projects.

And a little bit of…

  • Sharing knowledge and contributing to wider team learning and development
  • Contributing as part of the wider team to achieve organisational objectives even if this means doing things that aren’t strictly within the scope of your role.
  • Working cross functionally with other departments to identify case study opportunities and customer shout outs

What you need to bring:

We're looking for a tech savy candidate who has experience with the following:

  • Previous experience in a customer success role; experience in delivering training and professional services is a huge asset
  • Strong project management skills with the ability to manage multiple projects simultaneously.
  • Excellent time management and organizational skills
  • Exceptional communication (verbal and written) and presentation skills
  • Deep technical knowledge of hospitality industry
  • Motivated to achieve results

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

What’s in it for you?

Come live the Lightspeed experience...

  • Ability to do your job in a truly flexible environment;
  • Genuine career opportunities in a company that’s creating new jobs everyday;
  • Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

  • Lightspeed share scheme (we are all owners)
  • Unlimited paid time off policy
  • Flexible working policy
  • Work remotely from anywhere in the world for up to 60 days per year
  • Health and wellness benefit of $500 per year
  • Mental health online platform and counselling & coaching services
  • Paid leave and assistance for new parents
  • LinkedIn Learning license
  • Volunteer day
  • Dog friendly environment
  • Incredible snack bar filled with a variety of snacks & drinks, to keep you going throughout the day
  • Weekly catered lunches for the entire office
  • Dedicated Wellness Room for your physical and mental health needs, during working hours
  • Exciting events hosted regularly by our Melbourne Culture Club
  • Awesome office space located in Southbank, VIC

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.
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