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Implementation Coordinator



Auckland, New Zealand
Posted on Wednesday, June 5, 2024

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We’re looking for an Implementation Coordinator to join our team in Auckland. Your will be responsible for ensuring a smooth onboarding process for our retailers, enabling them to effectively utilise Lightspeed Payments and fully benefit from our product. As an Implementation Coordinator, you will play a crucial role in training, mentoring, and promoting best practices for our X Series by Lightspeed retail, with the goal of maximising product adoption, enhancing customer retention, and delivering an exceptional overall customer experience.The ideal candidate for this role is solution-orientated, by applying your technical skills and knowledge you are always seeking to identify and improve processes.

What you’ll be doing:

  • Provide support to our retailers throughout the onboarding process for various products, betas, and add-ons, ensuring their successful setup and transactional operations.
  • Collaborate closely with our retailers to understand their specific requirements and configure their workflows for optimal success, offering guidance on best practice workflows.
  • Ensure that every retailer in your cohort is transactional and realise Time to Value.
  • Stay up to date with the product and retail best practices.
  • Identify opportunities to upgrade third-party add-ons and plan necessary upgrades accordingly.
  • Proactively welcome and reach out to customers via phone and email to complete set up application and start using product.
  • Maintain thorough documentation of customer interactions and capture feedback to continually improve our onboarding experience, sharing insights with Product, Sales, and Operations teams.

And a little bit of…

  • Product upselling to fit customers needs
  • Contributing as part of the wider team to achieve organisational objectives even if this means doing things that aren’t strictly within the scope of your role

What you need to bring:

We're looking for a candidate who has experience with the following:

  • Previous experience in a customer success role/technology-related environment; experience in delivering training and professional services is an asset
  • Excellent time management and organisational skills
  • Exceptional communication (verbal and written) and presentation skills
  • Intermediate Google Sheets or MS Excel skills
  • Deep technical knowledge of retail industry and retail commerce tools is a bonus but not needed!

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

What’s in it for you?

Come live the Lightspeed experience...

  • Ability to do your job in a truly flexible environment;
  • Genuine career opportunities in a company that’s creating new jobs everyday;
  • Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

  • Lightspeed share scheme (we are all owners)
  • Unlimited paid time off policy
  • Work remotely from anywhere in the world for up to 60 days per year
  • Flexible working policy
  • Health and wellness benefit of $500 per year
  • Mental health online platform and counselling & coaching services
  • Paid leave and assistance for new parents
  • Free LinkedIn Learning license
  • Paid Volunteer day
  • Complimentary breakfast and lunch options, along with fresh fruits, snacks, and beverages stocked in the office
  • Exciting events hosted regularly by our Auckland Culture Club
  • Secure, full-time parking facilities
  • Brand new office space located in Newmarket (Auckland)
  • Dog friendly environment

Do you need additional support during an interview?

At Lightspeed, we acknowledge that we face the unique challenge of engaging with and hiring diverse talent from marginalised communities with different personal or cultural norms. For many candidates from these underrepresented groups, a job interview can be an extra stressful or challenging experience. Taking this nuanced perspective into consideration, Lightspeed is pleased to offer Supported Interviews! This means you’re welcome to bring whānau or a support person along with you during any Lightspeed interview (excluding initial recruiter phone call). This ensures you have the best opportunity to display your full range of strengths.

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.
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