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Senior Manager Business Transformation & Strategy



Montreal, QC, Canada
Posted on Friday, June 7, 2024

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We’re looking for a Senior Manager Business Transformation & Strategy. You will be a key member of our Retail team. You will be a customer and data driven leader, who is adept at driving results on key customer initiatives, and improving the customer experience.

Reporting to the Global SVP of Customer Experience, Retail, this role will be involved in setting business unit strategy and delivering operational projects globally in Customers for Retail.

What you’ll be doing:

  • Develop, manage and deliver strategic business initiatives from development through successful execution under the guidance of the SVP, Customer Experience
  • Evaluate customer experience, drive problem/project scoping, business case development and insight generation
  • Run complex, critical, strategic projects to improve the customer experience in close partnership with cross-functional teams
  • Analyse customer and KPI trends to draw insights, and recommend initiatives to drive business performance
  • Create customer facing analysis and business reviews to position us as partners and thought leaders to our customers
  • Own a strategy for our Customer Advisory board and key clients
  • Manage stakeholders across the business to deliver key outcomes, present strategies and insights to executive level leadership
  • Act as a key source of knowledge and subject matter expertise on topics of strategy, business model, and market / competitive dynamics from a customer perspective

What you need to bring:

We're looking for a candidate who has experience with the following:

  • Experience with the creation, planning, and delivery of customer strategy
  • Extensive experience in root cause analysis of key metrics and trends
  • Experience working on large, global and potentially complex projects that span across the organisation
  • Strong understanding of customer unit economics, and growth drivers

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

What’s in it for you?

Come live the Lightspeed experience...

  • Ability to do your job in a truly flexible hybrid environment (3 days a week in office);
  • Genuine career opportunities in a company that’s creating new jobs everyday;
  • Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

  • Lightspeed RSU program (we are all owners)
  • Unlimited paid time off policy
  • Flexible working policy
  • Health insurance
  • Health and wellness benefits
  • Possibility for transit fees to be covered
  • Paid leave assistance for new parents
  • Linkedin learning
  • Volunteer day

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.
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