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Manager, Site Reliability Engineering



Software Engineering
Toronto, ON, Canada
Posted on Wednesday, June 19, 2024

We are looking for a Manager, Site Reliability Engineering to lead the team of cloud platform engineers building and supporting infrastructure backing critical Lightspeed services. The platform covers the full cycle of software delivery, from CI/CD pipelines to high-availability scalable production environments.


  • Highly autonomous role responsible for the team’s overall direction and execution
  • Own the full scope of production frameworks, tools and infrastructure for delivering and running services in production environments on multiple clouds (GCP, AWS)
  • Define team’s vision, rationalize and prioritize projects with the emphasis on improving developer experience, production stability and scalability.
  • Build the team’s roadmap, establish the processes to execute on it, and keep the team on track.
  • Hands on and highly technical. Set the technical direction for the team, guide the process of selection and evolution of technologies and tools.
  • Empower and grow the team of 5-10 members
  • Work closely with multiple development teams to understand their pain points and how to unlock more value and productivity
  • Lead the team to design, build and maintain robust infrastructure built upon GCP and AWS, leveraging cloud native technologies such as Terraform, GKE, Cloud SQL, BigQuery, etc.
  • Improve, simplify and manage CI/CD pipelines for efficient deployment and release using a number of technologies (GitLab, Gihub, Helm, Terraform, CircleCI, Jenkins etc.).
  • Participate in the incident management process and conduct post-mortem analysis to prevent future outages.
  • Manage infrastructure change through infrastructure as code (IaC)
  • Be part of our on-call rotation.

And a little bit of....

  • Take initiative to identify broader opportunities to improve the platform and processes across the company
  • Contribute to the team’s objectives hands-on as needed.

What will make you successful:

  • The team has a clear vision and the roadmap that is aligned to it
  • The team delivers on the roadmap milestones
  • KPI for developer productivity is established, tracked, and the team drives improvements in productivity
  • Stability KPI: the number of incidents related to production outages
  • Scalability KPI: the platform handles traffic growth and spikes without going down
  • Costs KPI: the platform is optimized for cost savings, high utilization. Costs are monitored and spikes are alerted on.


  • A Bachelor’s degree in Computer Science, Engineering, or equivalent practical expertise serves as a foundational knowledge base.
  • Demonstrated proficiency in effectively overseeing production environments.
  • Extensive hands-on experience with GCP and AWS
  • Proven expertise in orchestrating and managing infrastructure through code, streamlining operations and promoting automation.
  • Built and managed CI/CD pipelines to streamline software development processes.
  • Led small to medium-sized teams of platform infrastructure engineers
  • Ability to collaborate closely with stakeholders across different teams and disciplines

Skills you will bring to the team:

  • Self-starter, able to set the direction for the team
  • Dealing with ambiguity, able to structure complex problem space and turn it into executable roadmap
  • Strong ownership, taking full responsibility for the team’s scope and successful execution
  • Strong execution, ability to structure the processes to get things done
  • Quick learner, able to dig deep and understand new technologies and frameworks
  • Ability to get the team excited about the vision, empower and coach
  • Solid collaboration and communication skills
  • Deep understanding and hands-on experience building scalable software delivery infrastructure on GCP and AWS

What’s in it for you:

  • Join a growing team and help us move to the next level
  • Amazing benefits & perks, including equity for all Lightspeeders
  • Constant development of both your skill-set and business acumen with limitless growth opportunities
  • Lots of autonomy, flexible work culture
  • Innovation time to explore and learn at work
  • Shaping the company by joining cultural & technical committees
  • Opportunity to join a fast-paced, high-growth company
  • Opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed family, a true Canadian tech success story

…. And enjoy a range of benefits that will keep you happy, healthy and (not) hungry.

  • Lightspeed equity scheme (we are all owners).
  • Flexible paid time off and remote work policies.
  • Health insurance.
  • Contributions to your pension plan - RRSP.
  • Health and wellness benefit of $500 per year.
  • Paid leave and assistance for new parents.
  • Mental health online platform and counselling & coaching services.
  • Training opportunities to grow your skills and career
  • Volunteer day.
  • Fully stacked kitchen (hot and cold beverages, meals served)
  • Happy hours to build your relationships with colleagues after work


To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.
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