Senior Site Reliability Engineer

We’re looking for a Senior Site Reliability Engineer to join our NuOrder by Lightspeed team. NuORDER by Lightspeed builds software solutions that help merchants grow the size and profitability of their business. You'll join a team responsible for supporting the group in cross-cutting concerns, such as cloud infrastructure, reliability and incident management, data warehousing and analytics, cost transparency and efficiency, and much more. You will also be supporting our growing Dev teams with the infrastructure and tools needed to continue scaling. You will build and support multi-region infrastructures and networks, and help run our products in a reliable, efficient, and secure manner by implementing, advising, and advocating well-known DevOps principles.

Role:

• Design, build, and maintain robust infrastructure on GCP, leveraging cloud-native technologies such as GKE, Cloud SQL, BigQuery, etc.
• Develop and manage CI/CD pipelines for efficient deployment and release using various technologies (GitLab, GitHub, Helm, Terraform, etc.).
• Work closely with development teams to provide tools and practices for monitoring software health in production, defining and measuring reliability metrics (SLI, SLO), and managing error budgets.
• Build platform solutions and apply software engineering principles to improve software reliability and accelerate delivery.
• Support the incident management process and conduct post-mortem analysis to prevent future outages.
• Mentor junior SREs and developers, offering guidance on best practices in cloud architecture, data management, and software development.
• Manage infrastructure changes through infrastructure as code (IaC) using Terraform.
• Participate in the on-call rotation.
• Stay current with industry trends and emerging technologies, advocating for the adoption of new technologies and practices to improve product quality and team efficiency.

What you need to bring:

• Bachelor’s degree in Computer Science, Engineering, or equivalent real-world experience.
• 6+ years of experience in site reliability engineering, systems administration, and/or software engineering.
• Expertise in container orchestration platforms, specifically Kubernetes.
• Strong understanding of both relational (e.g., PostgreSQL, MySQL) and NoSQL databases (e.g., MongoDB, Cassandra, Redis).
• Familiarity with network protocols and IP networking, along with experience in network troubleshooting.
• Proficiency in at least one programming language such as Bash, Python, Go, etc.
• Proven track record of managing large-scale infrastructure in cloud environments like Google Cloud, AWS, or Azure.
• Experience with monitoring tools (e.g., Prometheus, Grafana, Datadog) and logging solutions (e.g., ELK stack).
• Strong understanding of security best practices.
• Excellent problem-solving skills and the ability to work under pressure to troubleshoot and resolve complex issues.
• Excellent communication skills for effective collaboration with cross-functional teams.
• A keen eagerness to learn and embrace challenges.

Benefits:

• Work in a talented global team with strong role growth opportunities
• Flexible Working policy
• Lightspeed share scheme (we are all owners)
• Company pension program
• Private medical insurance
• Health and wellness benefit
• Mental health online platform and counseling & coaching services
• Paid leave and assistance for new parents
• Language classes & LinkedIn Learning license
• Volunteer day

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

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