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IT Project Manager (customization & upsell)



IT, Operations
Yerevan, Armenia
Posted on Monday, July 1, 2024

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

Lightspeed is a one-stop commerce platform that empowers merchants around the world to simplify, scale, and provide exceptional customer experiences. Our culture is driven through shared values and initiatives that support our employees, we encourage a work-life that works for everyone. Your happiness, whether you're working, hustling, or vacationing, is at the core of our company.

As part of Lightspeed, we have a product called Ecwid (Lightspeed E-Series) that helps businesses all over the world to create a site with an online store without the help of programmers and designers.

We are looking for an IT Project Manager to join our company in Yerevan. You will be a part of our Customization team which works directly with current clients and help them develop and customize their store look and functionality – from custom features to integrations with other tools to their own mobile app.

Please keep in mind that it is preferable if you have one year of experience as IT Project manager or IT Account manager. Also, this is a full time on-site job, so you need to be located at Yerevan to apply.

What you’ll be responsible for:

  • Offer our customization services to our existing Global customers and communicate with them in English.

  • Get into our customers’ needs and provide, sometimes even translate their feedback to our technical engineering team.

  • Evaluate the complexity and time consumption of the tasks along with developers.

  • Help customers and developers to find common ground in finding the best solution to the problems and tasks.

  • Do the upsales.

You definitely fit the job if you:

  • Speak and write English fluently (up from C1 level)

  • Speak and write Russian fluently (your teammates in customization team are russian-speaking)

  • Understand of the software development lifecycle or have any IT background

  • Ready to learn something new

  • Ready to do a test assignment

It will be nice if you:

  • Have some experience in IT Projects.

  • Have basic knowledge of CSS/HTML/JS.

  • Нave an IT sales background

What’s in it for you?

  • Flexible hours and hybrid work — we work from the office three days a week to sync with the team and brainstorm new ideas, with the option of working remotely for the remaining two days
  • People Experience — Our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year
  • Lightspeed equity scheme (we are all owners)
  • Health & Wellness Credit — expense up to 195000 AMD per year towards your gym membership, yoga classes, a new bike or whatever else you do for your health
  • Mental Health Support through the Modern Health App — whether it is meditation, coaching or counseling you need — each employee gets access to this platform.
  • Support to talk with external Russian speaking psychologists (up to 7 sessions/year)
  • A medical insurance plan that covers dental care
  • At Lightspeed we value your professional development; you’ll have regular performance reviews and opportunities to make growth
  • Variety of resources. We provide Apple MacBooks Pro for work, free access to LinkedIn Learning for any course of your choice and cover 50% of the cost of SkyEng English classes
  • Time off to volunteer and give back to your community
  • Awesome office space located in Yerevan

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.
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