Hi There,

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We’re looking for a Strategic Implementation Coordinator to join our Customer Implementation team in Ghent, Belgium. As the trusted coordinator, you will play a key role in orchestrating our strategic account implementations. Your mission is to ensure seamless collaboration between sales, customers, and operations teams, driving success and project efficiency.

What you’ll be doing:

• Project Management: You'll be at the heart of our project management process, assigning new projects to our Customer Implementation consultants by following the internal procedures.
• Gatekeeper Excellence: Act as the crucial link between Sales and Implementation, ensuring all assigned projects align with our premium packages. Assist the Sales team as soon as a key customer is identified, paving the way for successful deals.
• Documentation & Compliance: Ensure all projects are documented, compliant with our POS features and integrations, and feasible within defined timelines before assignment.
• Implementation Tracking: Keep track of key implementations and rollouts, providing clear visibility on their status. Support the consultants by identifying and resolving blockers.
• Customer Journey Advocate: Represent Lightspeed and enhance our key customers’ journey. Set our strategic customers up for success by leveraging the social nature of the industry to promote our product and expand our customer base through exceptional service.
• Innovation & Improvement: Take ownership of exciting projects focused on innovating and refining our internal processes. Ensure our team members enjoy a best-in-class experience and achieve outstanding success.

What you’ll bring to the team:

• In-depth knowledge of the hospitality industry, a must-have for this role
• Expertise in managing multiple implementation projects at different stages of the customer journey for high-end customers
• Highly organized, self-motivated, and proactive in learning
• Excellent communication and presentation skills in Dutch, English and French
• Strong attention to detail, with an emphasis on the customer experience
• Strong soft skills in communication, training, and management

Even better if you have, but not necessary:

• Passion for technology
• Technical or Hardware installation/support skills
• Networking fundamental knowledge
• Technical background and experience in POS, SaaS, networking and/or software.

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

What comes with the role:

• Opportunity to Travel: This position may require travel within EMEA, providing you with the chance to engage with diverse cultures and markets.
• Impactful Role: Your contributions will directly influence our strategic initiatives and customer satisfaction, making a real difference in our growth.
• Collaborative Environment: Be part of a supportive team that values collaboration, innovation, and continuous improvement.
• Professional Growth: Take advantage of opportunities for professional development and career advancement within our growing company.

What’s in it for you?

Come live the Lightspeed experience...

• Ability to do your job in a truly flexible environment;
• Genuine career opportunities in a company that’s creating new jobs everyday;
• Unlock your potential with our growth program, paving the way for promotions and career advancement;
• Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

• Lightspeed share scheme (we are all owners)
• Health & Wellness Credit- expense up to 400 EUR per year towards your gym membership, yoga classes, a new bike or whatever else you do for your health
• Mental Health Support through the Modern Health App - whether it is meditation, coaching or counseling you need - each employee gets access to this platform
• People Experience - Our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year
• LinkedIn Learning: At Lightspeed we believe in having a growth mindset, we provide free access to LinkedIn learning along with your career GPS to help you learn & grow
• Time off to volunteer and give back to your community
• Transit benefit whether you travel by public transport or on your bike to our Ghent office
• Regular breakfast or lunches, drinks & snacks in our Ghent office