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Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We’re looking for a Director of Hardware Strategy to join our team. Reporting directly to the VP of Partnerships, the Director of Hardware Strategy will own the development and execution - in collaboration with colleagues across Lightspeed - of our global hardware strategy at Lightspeed across our point of sale platforms. This role will work across a variety of teams to develop and execute on a long term hardware strategy that enables Lightspeed to continue to transform the retail and hospitality industries with innovative point of sale and payments technology.

Reporting lines:

As the Director of Hardware Strategy, you will report directly to the VP of Partnerships. You will lead a team focused on the following areas:

• Hardware Product Management
• Hardware Partner Management & Procurement
• Hardware Forecasting & Purchasing
• Hardware Fulfillment

Reporting lines and direct reports may change from time to time with the requirements of the role.

What you will be responsible for:

• Create a short and long term plan to deliver hardware reliability, innovation, and value across our key point of sale product offerings
• Collaborate to insure product teams have the right technology to deliver their roadmaps
• Build and maintain hardware partnerships with the industry leaders in the point of sale and payments technology space
• Manage our network of suppliers, distributors, and reverse logistics partners to drive operational efficiencies and improve the customer experience
• Own the P&L for hardware globally; delivering on price negotiations with vendors, pricing strategy, and influence our discount and promotional offers
• Lead the hardware procurement and purchasing team and process for purchases globally; delivering margin improvement and supply chain reliability
• Own our internal hardware fulfillment teams and warehousing operations globally
• Build and maintain strategic relationships with key innovators and industry leaders in the hardware space that influence our products direction like Apple, Google, Adyen, and Stripe
• Identity trends and competitive landscape developments at the intersection of hardware, payments, and point of sale
• Build and maintain a world-class, inclusive, diverse, high-performing team by driving effective onboarding, on-going training, retention with a strong remote culture

What you will be bringing to the team:

• 10 years in point of sale or payments hardware product or operations management
• Proven results managing teams and external partners to deliver results
• Experience in a global SaaS environment, preference for fast-growth and global
• Track record of being able to both set or shape strategy, as well as delivering executional plans that have measurable impact on the business.
• Experience engaging at an executive level both internally with cross-functional groups and externally with partners
• Proven record of leading a diverse, high performing team across geographical regions and experience building high-performing, inclusive teams
• Exceptional written/verbal communication and presentation skills
• Ability to work independently with a high degree of accountability, while also able to collaborate cross-functionally with exceptional interpersonal skills
• Proven ability to thrive in a fluid, fast-paced, unpredictable environment
• Unquestionable ethics, integrity and business judgment; you share our values, and work in accordance with those values
• Highly motivated and adaptable with a demonstrated ability to thrive in a challenging, fast paced and team-oriented environment

• Ability to do your job in a truly flexible environment;
• Genuine career opportunities in a company that’s creating new jobs everyday;
• Uncapped commission;
• Work in a team big enough for growth but lean enough to make a real impact.

• Lightspeed share scheme (we are all owners)
• Immediate access to our benefits plan
• RRSP match after 3 months
• Fitness & Wellness benefit: $500 CAD per calendar year
• Unlimited Paid Time Off
• Parental leave Top-Up