Performance and Enablement Manager
Lightspeed
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Performance and Enablement Manager
Purpose of the role |
The Revenue Operations team is core to the success of our go to market functions. As the Performance and Enablement Manager, you will support the GTM Sales org with ‘how’ we will achieve our company targets by driving world class Enablement of our Sales teams.
Our joint mission |
Lightspeed powers the businesses that are the backbone of the global economy.
Our one-stop commerce platform transforms and unifies digital and physical operations by enabling multichannel sales, expansion to new locations, global payments, financial solutions and connection to supplier networks. With the Lightspeed commerce platform, merchants in retail and hospitality can build thriving businesses for the future.
We're passionate about enabling people to do their best work. We dream big and we're looking for people who do the same. With us, career milestones happen often and we celebrate every one. Come work with us and find out where your career will take you at Lightspeed!
Role |
As the Performance and Enablement Manager, your top focuses will be centred around:
- Enabling the GTM Sales organisation with updates such as changes to internal processes, new releases within the GTM tech stack, product feature releases, short term GTM revenue initiatives, training or updates relating to the Lightspeed financial services suite. You will then continue to support the teams with the adoption of these changes until successfully embraced
- Partner with Sales Leadership and Revenue Operations Managers to establish KPIs and Metrics to measure the successful onboarding of new starters, as well as metrics to measure the adoption of new enablement releases with the existing team
- Working closely with the Revenue Operations Managers to understand/diagnose the performance in the region, and consequently support Sales Leadership with identifying individual and team training needs
- Work with the Rev Ops Managers, Training Content Team and Competitive Analyst to develop and update educational and training materials. This includes sales scripts, case studies, presentations
- Support with designing and evolving training materials and courses which are stimulating for New and Existing Sales team members.
- Promote feedback and ‘constant improvement’ culture by actively gathering feedback from training and enablement programs from trainees and managers
- Support Sales leadership with setting annual learning and development objectives for the sales team
- Provide regional insights on global initiatives to the wider Revenue Operations team and GTM Leadership org
- Onboarding and training new starters across the GTM sales organisation.
- Collaborate with regional & Global counterparts sharing ideas
KPI’s |
How you will know you are kicking ass:
- Onboarding ramp time of new hires
- Achievement by the GTM Sales org of the established Enablement metrics and KPIs
- Have a strong and collaborative relationship with Sales and Sales leadership
- Have a strong partnership with the regional Revenue Operations Manager to collaboratively drive GTM revenue initiatives successfully
Experience |
- Understanding of the GTM sales environment
- Experience in developing and running onboarding and enablement programs
- Experience in using a data driven approach in order to measure success and identify areas of opportunity
- A second language would be advantageous
Attributes & Skills |
What will help you kick ass in this role?
- Experience working with data and clearly articulating actionable insights
- Excellent communication and presentation skills
- Agility & embracing change
- The ability to build strong relationships and connections with people in a cross-functional and fast evolving environment
- Self-starter and naturally curious personality
Some things that we all do… |
| MAKE IT HAPPEN
We strive for meaningful results. We own both our successes and setbacks along the way. We stay curious, act boldly, and check our blind spots. We only look back to learn. | MAKE IT TOGETHER
We win and celebrate as a team. We help each other grow by bringing out the best in each other. We work together to take on impossible challenges with energy and positivity. We know when to set a new direction, and we all row together. |
| MAKE IT HUMAN
We bring our authentic selves to work, and we create space for everyone to succeed. We support, trust, and respect each other. We welcome each other’s unique perspectives as we recognize we are all essential parts of something bigger. We communicate kindly and candidly. | |
| MAKE IT ABOUT THE CUSTOMERS
Period. | |
| MAKE IT DATA DRIVEN
We choose to assess rather than assume. We champion analysis over anecdotes, but remain open-minded. We ask the hard questions, consider the context, and make informed decisions. | MAKE IT MATTER
We measure ourselves by our impact. We are deliberate and strategic about what we do, and what we do not do. We identify creative solutions to new problems and blaze new paths. We deploy our resources thoughtfully, all acting as owners. |
To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.
Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.
Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.
Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
This job is no longer accepting applications
See open jobs at Lightspeed.See open jobs similar to "Performance and Enablement Manager" Accel.