Collections Specialist
Lightspeed
Hi there! Thanks for stopping by 👋
We are looking for a Collections Specialist to join our team in Montreal. You will be part of the Finance team and be reporting to the Team Lead. As a Collections Specialist, you will hold a customer-facing role and will primarily be responsible for contacting our customers with overdue account balances.
What you’ll be doing:
- Making outbound collection calls in a professional manner while keeping and improving customer relations
- Resolving client-billing problems and reducing accounts receivable delinquency, applying good customer service in a timely manner
- Collecting customer payments in accordance with payment due dates
- Maintaining accurate and complete notes of conversations with delinquent customers in order to facilitate further collection activity
- Identifying issues attributing to account delinquency and discuss them with management and with Sales Rep
- Setting up and documenting payment arrangements with debtors
- Providing timely follow-up on payment arrangements
- Identifying, preparing and forwarding accounts to the appropriate collection agencies
- Interacting with collection agencies through on-going communication to resolve delinquent accounts
What you need to bring:
- 1-2 years of experience in a collections position or knowledge of the finance industry
- Strong French and English communication skills (oral and written)
- As a global company with employees and clients outside of Quebec, fluency in English as a working language is required for this position.
- Experience with Salesforce and Excel
We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!
Be a changemaker
You’ll enjoy:
- A flexible work environment that empowers you to do your best work
- A culture that celebrates performance
- The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard
- Career-defining opportunities
Plus benefits designed to keep you happy, healthy and fulfilled.
- Flexible paid time off and remote work policies
- Equity options, because this is your company too
- Contributions to your pension plan. Your future matters
- Training opportunities to grow your skills and career
- Health and wellness credit so you feel your best
- Time off to volunteer and give back to your community
- Interest groups, employee led networks, social committees to sponsored sports teams
- Computer purchase program to get your personal Macbook
- Enhanced parental leave to support growing families
Fuel your growth. Find your people.
At Lightspeed, your growth is our priority. We invest in you with continuous learning opportunities, global mobility and benefits designed to support you—all within a driven, diverse and inclusive team that’s passionate about empowering our communities.
To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.
Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.
Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.
Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.