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Senior Account Manager

Lyst

Lyst

Sales & Business Development
London, UK
Posted on Monday, April 29, 2024

Lyst is a global Fashion Tech company and premium shopping app, founded in London in 2010 and catering to over 200M shoppers per year. We offer our customers the largest assortment of premium & luxury fashion items & products in one place, via an assortment of 8.5M+ items from over 17,000 of the world’s leading brands. We are a scale-up business with a current team size of c.150 people in London, combining an agile mentality with a proven business model and over a decade of experience. This provides a balance between foundations and structure, and autonomy and pace.

At Lyst we obsess over the customer, providing a search & discovery experience which offers inspiration, fulfilment, and personalisation. We believe that fashion is amazing but shopping for fashion often isn’t, and use our technology, data and creativity to bring more joy, greater choice and fewer fails. Our mission is to help fashion shoppers make better decisions and help fashion partners find better audiences as the category-leading destination for every fashion shopper. Lyst has raised over $160m from leading investors including Accel, Balderton, Molten Ventures, Fidelity International, and LVMH.

With a whole new suite of digital media products ready to go, we now require an experienced and highly ambitious Senior Account Manager to work closely with our dedicated Media Sales team to deliver value to our biggest partners. You will be working closely with our VP Partnerships in a newly developed business unit (media and editorial) and help deliver a first-class partner service and drive incremental revenue for this unit / tribe.

This role is best suited for a dynamic, entrepreneurial and ambitious individual that would thrive in a fast paced, high reward environment. You will be excited about growth and push through personal comfort zones. You will be working with a talented team within a highly matrixed organisation meaning your ability to communicate and organise are highly utilised within the role. You strive to deliver the best service for your partners and are therefore seen as an expert in your field being recommended by all.

Responsibilities:

  • Ensure accurate, timely and on budget delivery of media campaigns in line with agreed scope of work
  • Anticipate future changes to timelines or scope and actively troubleshoot scenarios ensuring they are presented to the client in advance of them happening
  • Collaborate with the sales lead to identify and pursue new business opportunities offering higher levels of value to the partner
  • Build a strong rapport with the partner by organising regular scheduled video calls to discuss project/s and company updates
  • Develop multiple stakeholder relationships with our partners, understanding each individual's motivator and how they can benefit from working with Lyst
  • Lead and motivate numerous internal teams towards delivering market and sector leading work
  • Manage high value multiple platform campaigns end to end - across production, social, paid social, editorial and newsletter
  • Work closely with the legal and finance team ensuring processes are adhered to and invoices are raised in the timely manner
  • Proactively develop, implement and share new ways to improve the quality of work within the business
  • Oversee the evaluation of completed campaigns and sharing of results, including suggested ways to improve future projects
  • Be responsible for driving repeat business through the lens of delivery a quality customer experience
  • Manage relationships with other interlinked stakeholders and agencies

What you will get from us:

  • A rich and rewarding work environment, where you are empowered and entrusted to make your own decisions and manage your own time, and will be supported no matter what your capabilities or experience
  • We’re open and honest, and actively listen to employee feedback to help us in our goal to become an awesome place to work
  • You will have impact, your voice will be heard and your efforts will be rewarded
  • You will have the support you need to progress in your career, no matter what path you decide to pursue