Commercial Customer Success Manager- APAC
Mindtickle
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See open jobs at Mindtickle.See open jobs similar to "Commercial Customer Success Manager- APAC" Accel.Customer Service, Sales & Business Development
Pune, Maharashtra, India · Bengaluru, Karnataka, India · Pune, Maharashtra, India · Bengaluru, Karnataka, India
Posted 6+ months ago
Job Snapshot
CSMs are the keepers of our client partnerships, ensuring that we deliver value to our customers daily. They are the primary contact for accounts post-sale and are responsible for the overall success of their assigned book of business.
CSMs should have a deep understanding of the software as a service space. They also have solid MindTickle product knowledge and a deep understanding of how the MindTickle platform can be deployed to support a variety of use cases. CSMs work proactively to drive customer value and ensure that stakeholders are achieving their desired outcomes. They use a metrics-driven approach to monitoring customer health, which enables proactive intervention.
What’s in it for you?
- Managing clients - driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio.
- Building relationships and ongoing communication with senior-level stakeholders to understand their business needs and desired outcomes and to showcase the impact of MindTickle on their strategic initiatives
- Advising on strategic and program planning to ensure ongoing usage, further adoption, and alignment of MindTickle with business needs
- Weekly tracking and monitoring of client usage, milestones, value, and health metrics; proactively intervening as needed
- Showing customers how MindTickle features are used as they explore new use cases post-onboarding
- Conducting business reviews of activity, outcomes, data insights, and value
- Keeping clients informed about product enhancements and advocating for their product needs as an internal champion.
- Recommending and selling add-on Professional Services as needed to improve the customer’s use of MindTickle
- Overseeing customer-driven product enhancements and interfacing with the client and MindTickle Product Management
- Keeping the MindTickle team (CSM, Sales, Professional Services, Tech Support) aligned to deliver exceptional customer experience
We’d love to hear from you, if you:
- Have 3+ years of experience in Customer Success or relevant customer-facing roles
- Have an ability to thrive in a dynamic, fast-paced environment where change is the only constant
- Have an experience forging relationships with senior-level stakeholders; understanding business goals, strategic plans, metrics, and challenges; collaborating on solutions
- Have an experience in managing multi-group or global accounts that have a number of internal/external stakeholders
- Are highly analytical and experience working with data-driven dashboards and reports
- Are skilled communicator with excellent writing and verbal communication skills
- Have personable and collaborative with a track record of working successfully across teams
- Will cover mainly APAC and EMEA customers
- PREFERRED QUALIFICATIONS:
- Previous SaaS experienceExperience in the Sales Enablement IndustryAdept in technical knowledge with the ability to understand the tech stack of customers with experience in Salesforce and other customer-facing tools.
This job is no longer accepting applications
See open jobs at Mindtickle.See open jobs similar to "Commercial Customer Success Manager- APAC" Accel.