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Customer Advocate



Customer Service, Legal, Sales & Business Development
Amsterdam, Netherlands
Posted on Wednesday, April 17, 2024

About the team

Customer Advocates are a new team at Miro that is being piloted in FY25. The mission of the Customer Advocate is to create a best-in-class customer experience and unblock customers in their journey to adopt Miro more widely, create product champions, and ultimately, drive sales.

About the role

The Customer Advocate is a Miro product, plan, and process expert - helping (future) customers make informed purchase and usage decisions, connecting customers to the right resources, providing timely product recommendations, and capturing product feedback.

This is an excellent opportunity to eventually break into a quota-carrying role such as Sales or Customer Success, while also helping build a new function at Miro and making a positive customer impact every day!

What you’ll do

  • Consistently find ways to improve customer satisfaction through your day-to-day interactions with customers
  • Handle all inbound inquiries within the <100 employee-sized (Emerging) segment
  • Respond to customer questions on the phone, email, or chat
  • Explain, demo, and recommend Miro use cases and product features during live customer interactions
  • Position Miro plans and license structures based on customer needs
  • Contribute to the team playbook and process improvements
  • Capture product feedback from customers and summarize it back to our Product team to help inform the product roadmap prioritization

What you’ll need

  • 2+ years in a customer-facing or customer-interaction role
  • Experience supporting customers as a subject matter expert
  • Experience handling high workload volumes with successful resolutions
  • A positive, can-do attitude and customer-friendly demeanor
  • Comfort with ambiguity and the ability to think on your feet
  • Concise, clear communication
  • A 0-inbox mentality!

What's in it for you

  • Competitive equity package
  • Medical insurance coverage
  • Lunch, snacks and drinks provided in the office
  • Wellbeing benefit and WFH equipment allowance
  • Annual learning and development allowance to grow your skills and career
  • Travel allowance for your commute
  • Opportunity to work for a globally diverse team
  • Inspiring workplace in the heart of Amsterdam

About Miro

Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 60M users worldwide, including 99% of the Fortune 100. Miro was founded in 2011 and currently has more than 1,800 employees in 12 hubs around the world.

We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!

Check out more about life at Miro:

At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.

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