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Solutions Engineering Manager



Sydney, NSW, Australia
Posted on Thursday, June 13, 2024

About the Team

We are looking for an APAC Solutions Engineer Team Lead at Miro. The team’s mission is to be customer-facing technical leaders representing the Miro brand by articulating business value and applying thought and practical leadership to drive customer solution wins.

About the Role

In this role, you will have a unique opportunity to be the first Solutions Engineer Team Lead for our APAC region. The Team Leader leads and mentors a team of Solutions Engineers (SEs) while partnering with sales to deliver impactful demos and technical value solutions as a Player/Coach. Additionally, the Team Leader collaborates closely with sales leadership to drive effective practices and ensure the success of the SE team.
The ideal candidate will have experience and an interest in managing the business ecosystem for APAC customers, experience handling complex accounts, and technical/domain knowledge. You will accelerate new logo and expansion sales cycles and serve as a Miro product expert. You will serve as an important link between the Go-To-Market and the Product/Engineering parts of the company and will be a key partner to Sales, Customer Success, and Marketing teams in shaping how our customers use the product and how our product evolves with the customers’ needs.
This role reports to the Global Head of Solutions Engineering.

What you’ll do

  • Build, coach, and manage a team of Solutions Engineers
  • Partner with the Sales Leader and other functions to accelerate sales cycles, grow deals, and align on strategy
  • Manage the team to maintain hygiene health and indicators on Salesforce
  • Participate in Sales QBRs
  • Partner with product leadership to drive innovation bringing in field feedback
  • Personally work with our largest customers (10K+ employee size) to establish executive relationships
  • Participate in formulating key strategic decisions as a part of the Solutions Engineering leadership team
  • Drive field prioritization and sales/product escalations

What you’ll need

  • Bachelor's degree in a relevant field or equivalent practical experience.
  • Proven experience as a Solutions Engineer or in a similar technical pre-sales role.
  • Strong leadership skills with the ability to inspire and motivate a team.
  • Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels.
  • Deep understanding of sales processes and the ability to effectively partner with sales teams.
  • Technical expertise in the relevant domain, with the ability to articulate complex concepts to both technical and non-technical audiences.
  • Demonstrated ability to drive results and meet targets in a fast-paced, dynamic environment.
  • Experience working in the APAC and ROA regions is highly desirable.

What's in it for you

  • Competitive equity package
  • Private health insurance program
  • Salary continuance insurance and Life insurance coverage
  • Free lunches on in-hub days with fully stocked snacks and drinks
  • Wellbeing benefit and WFH equipment allowance
  • Annual learning and development allowance to grow your skills and career
  • Opportunity to work for a globally diverse team

About Miro

Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 60M users worldwide, including 99% of the Fortune 100. Miro was founded in 2011 and currently has more than 1,800 employees in 12 hubs around the world.

We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!

Check out more about life at Miro:

At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.

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