Customer Success Data Analyst
Miro
This job is no longer accepting applications
See open jobs at Miro.See open jobs similar to "Customer Success Data Analyst" Accel.About the Team
The Analytics team at Miro has a clear mission - use data to make better decisions. We are a small and highly experienced team of folks who pride ourselves on finding ways to answer some of the most exciting yet sophisticated business questions.
As Miro grows, we are looking to expand the Analytics team and to hire a strong Sales Analyst. You will support Sales teams by giving them timely and easy access to key customer metrics and by proactively identifying and sharing strategic insights about our customer base. The
This is a unique opportunity to join a fast-growing team and leave your mark as the team scales up. Your efforts will support the foundation for the Sales & Success Analytics team and will contribute to the company’s growth.
About the Role
Join our dynamic team as a GTM Analyst, where you'll play a pivotal role in driving strategic decision-making for our business here at Miro. As part of the Sales & Success Analytics team, you'll harness your analytical prowess to provide invaluable insights into customer management information, enabling us to optimize our go-to-market strategies. Your responsibilities will include proactively analyzing business data, identifying opportunities, and troubleshooting potential issues. Additionally, you'll collaborate closely with key stakeholders to help drive business impact and efficacy. We're seeking a detail-oriented individual with strong analytical skills, a knack for problem-solving, and excellent communication abilities.
What you’ll do
- Find the stories buried in data and build scalable solutions (such as dashboards, algorithms, etc) that enable sales teams to be more successful at their job.
- Ensure clarity, consistency and visual efficiency of reporting to make sure sales teams/leadership find the right data and insight easily and utilize them often.
- Be a vocal and proactive partner. Guide your key partner's line of questioning rather than just fulfilling requests. Provide insights and conclusions rather than data outputs.
- Collaborate with Analytics Engineers to improve our analytics infrastructure and data quality.
- Enjoy being outside of your comfort zone - understand always changing business needs, explore new tech and tools, trace data issues to the source, or find a new way to address an old problem
What you’ll need
- 6+ years of Analytics or Data Science experience in a fast growing hyper-growth organization
- Bachelor’s Degree in Data Science, Computer Information Systems, or similar
- Profound experience writing SQL queries and working with large data sets
- Find the stories buried in data using statistical analysis
- Experience in BI tools (e.g Looker) and designing and building dashboards
- Experience in managing project independently, partnering with sales, success, revenue operations professionals
- Focus on delivering results quickly with iteration, instead of waiting for perfection
What's in it for you
- 401k matching + Competitive equity package
- Excellent Medical, Dental and Vision health benefits
- Fertility & Family Forming Benefits
- Flexible time off
- Lunch, snacks and drinks provided in the office
- Wellbeing benefit and WFH equipment allowance
- Annual learning and development allowance to grow your skills and career
- Up to $2,000 of charitable donation matches each year
About Miro
Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 60M users worldwide, including 99% of the Fortune 100. Miro was founded in 2011 and currently has more than 1,800 employees in 12 hubs around the world.
We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!
Check out more about life at Miro:
- Youtube: https://www.youtube.com/@lifeatmiro
- Blog: https://miro.com/careers/life-at-miro/all/
- Instagram: https://www.instagram.com/mirohq/
At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.
Miro handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here.
This job is no longer accepting applications
See open jobs at Miro.See open jobs similar to "Customer Success Data Analyst" Accel.