Group Company:

Designation: Application Support Engineer (ASE_MGL_TCH_TCH_S_G2_ICAT)

Office Location: Noida 125 Noida

Years of experience: 3 to 4

Salary Range: INR to (Annual)

Position description: We are looking for an Application Support Engineer who can help us with Incident Management, Problem Solving on our applications efficiently.

Primary Responsibilities:

1. Work with team to analyze incidents and PBIs (Problem Tickets),
2. Provide timely RCAs (Root Cause Analysis) on all incidents,
3. Support release planning,
4. Support Release Management which will include RFC (Request For Change),
5. Create weekly reports and provide analysis on incidents & PBIs,
6. Process Improvement & Documentation of SOPs (Standard Operating Procedure) etc,
7. Assuring SLA (Service Level Agreement) adherence.

Educational qualifications preferred

• Category:
• Field specialization:
• Degree: Bachelor of Technology - BTech, Master of Computer Applications - MCA
  
• Academic score:
• Institution tier:

Required Certification/s:

Required Training/s:

Required work experience

• Experience: 1 to 3 Years of work experience in Application Support.

Key Performance Indicators:

Required Competencies:

Required Knowledge:

Required abilities

• Physical:
• Other:

Work Environment Details:

Specific requirements

• Travel:
• Vehicle:
• Work Permit:

Other details

• Pay Rate:
• Contract Types:
• Time Constraints:
• Compliance Related:
• Union Affiliation: