Manager- Customer Success
Moglix
Customer Service, Sales & Business Development
Noida, Uttar Pradesh, India
Posted 6+ months ago
Designation: Manager -CS
Office Location:
Years of experience: 3 to 5
Salary Range: INR to (Annual)
Position description:
We are looking for a candidate who would love to solve complex business problems in B2B Commerce, Sales operations or Procurement space using data insights, sharp analytical skills & business acumen. The desired candidate have to run the Pre- PO program through coordinating with multiple teams and ensuringsuperfast response to all RFQs received from Enterprise customers (category - MRO, Packaging, INFRA).
Key Stakeholders:
Internal:
With: Sourcing, Sales, Account Management & Supply- chain teams
Purpose: Ensuring all RFQs are quoted within TAT, Maintaining relationships with stake holders.
Internal:
With: Customers/ key Accounts
Purpose: In case of any query/ complaint handling (if required)
Primary Responsibilities:
- The desired candidate needs to demonstrate sharp analytical skills for coordination acrossfunctions with the objective of ensuring all RFQs are quoted within time to customers/national key accounts. Use Tech automation / EOC portal to drive process efficiencies with the ultimate objective ofincreasing conversion and reduce turnaround time Lead the RFQ program for different verticals in Moglix. Own overall customer satisfaction and high NPS from Pre-PO perspective
Additional Responsibilities:
Reporting Team
- Reporting Designation: Senior Manager
- Reporting Department: Customer Success (MGL_BU_CS)
Educational qualifications preferred
- Category: Bachelor's Degree, Master's Degree
- Field specialization:
- Degree:
- Academic score:
- Institution tier: 1/Tier 2 college
Required Certification/s:
Required Training/s:
Required work experience
- Industry:
- Role:
- Years of experience: to
Key Performance Indicators:
Required Competencies:
Required Knowledge:
Required Skills:
Required abilities
- Physical:
- Other:
Work Environment Details:
Specific requirements
- Travel:
- Vehicle:
- Work Permit:
Other details
- Pay Rate:
- Contract Types:
- Time Constraints:
- Compliance Related:
- Union Affiliation: