<div><div><div><table border="1" cellspacing="0" cellpadding="0"> <tbody> <tr> <td width="624"> <p><b><span>Role Objective</span></b></p> </td> </tr> <tr> <td width="624"> <p><span>The L1 - Support Engineer is responsible for providing high-quality application support for the Moglix platform to customers, developers and prospects phone interactions with customers and by using incident tracking system. </span><span></span></p> </td> </tr> <tr> <td width="624"> <p><b><span>Role Responsibilities</span></b></p> </td> </tr> <tr> <td width="624"> <ul type="disc"> <li><span>Help resolve software and technical questions for the customer efficiently and effectively</span></li> <li><span>Gather the required information necessary in order to best handle customer software and technical inquiries</span></li> <li><span>Manage customer expectations regarding estimated response times for issue resolution.</span></li> <li><span>Resolving the issues through Phone communication.</span></li> <li><span>Meet SLAs like response and resolution times by partnering within L1, L2 Support and Developers.</span></li> <li><span>Extensively research and document customer technical issues.</span></li> <li><span>Document solutions for knowledge-base and bring new ideas for innovation and automation excellence into the Support team.</span></li> </ul> </td> </tr> </tbody> </table></div></div></div>

Software Engineering

Customer Service

(Engineering)

Noida, Uttar Pradesh, India

Moglix is an e-commerce company that caters to both B2B and B2C operations, specializing in industrial tools, electronic appliances, and office supplies. With over 800,000 SKUs across 1500+ categories, it is India's largest B2B e-commerce platform for industrial products, providing digital procurement and supply chain solutions for various industries. The company focuses on fast and efficient delivery, exclusive deals, and customer satisfaction, aiming to create a seamless experience for both sellers and buyers.

Singapore

Moglix

Application Support Engineer

Accel

Tell us about your professional DNA to get discovered by any company in our network with opportunities relevant to your career goals.

Leverage our network to build your career.

#### Welcome!

Thank you for joining Accel Network!

To help us best support you in your search, please take a few minutes to tell us about what you are looking for in your next role. We’ll use this information to connect you to relevant opportunities in the Accel network as they come up.

You can always update this information later.

Welcome to the Accel talent network

As our companies grow, they look to us to help them find the best talent.

Signal that you'd be interested in working with a Accel company to help us put the right opportunities at great companies on your radar. The choice to pursue a new career move is then up to you.

Your professional information is now visible to our team and companies in our network.
We will be in touch when we find a great opportunity for you at one of our companies.

Thanks for signing up

As our companies grow, they look to us to help them find the best talent.
Signal that you'd be interested in working with a Accel company to help us put the right opportunities at great companies on your radar. The choice to pursue a new career move is then up to you.