Moneyview is a leading fintech company headquartered in Bengaluru. The company provides financial services ranging from Loans, UPI, Smart Pay, Investment products & Credit Reports. Our easy-to-use App makes the documentation process simple, providing financial services within a few minutes! Moneyview is 10 yrs old; Series E funded by marquee investors like Accel, Tiger Global, Accel, and Ribbit Capital, and is currently pegged as a Unicorn. Moneyview is also a founding member of DLAI- Digital Lenders Association of India- a widely recognized body for Fintech players in India.

Key Responsibilities:

Experience: 2 to 7 years

- Oversee the management & maintenance of desktops, laptops, & other end-user devices throughout the organization.

- Diagnose & swiftly resolve a wide range of issues related to Windows and MacOS applications, as well as networking problems, to minimize downtime.

- Troubleshoot basic network connectivity issues in LAN/WAN environments.

- Resolve system-related problems, including software installations & antivirus updates, as needed.

- Generate reports & dashboards to monitor compliance status, software inventory, hardware inventory, & other key performance indicators using tools like Manage Engine Desktop Central, Jamf Business, & Freshservice reporting tools.

- Coordinate & implement the installation of client- and department-specific applications & systems. This includes the creation, management, access provision, and administration of vendor-specific software & applications.

- Proactively escalate tickets to the appropriate senior team members or specialists.

- Actively monitor the onboarding pipeline & ticket queues, ensuring that all requests are handled according to Service Level Agreements (SLAs).

- Conduct regular system audits & upgrades to enhance performance & mitigate risks.

- User review: Monthly user review in all the application and systems.

- Research & identify solutions to both software & hardware issues.

- Prioritize & manage multiple open issues simultaneously.

- Be dependable, accountable, and responsive to customer & business needs; willing to be on call to support critical issues that arise at any time during weekdays or weekends.

- Provide troubleshooting and technical support for cloud applications and productivity tools.

- Deliver on-site support for office technology, including wireless networks, audio/video conferencing, and call center suites.

Required Skills and Qualifications:

- Proficient technical support skills with laptop hardware (Windows 10, macOS) and Android devices (Mandatory).

- Experience with Freshservice and Manage Engine Desktop Central (Mandatory).

- Experience with Mobile Device Management tools such as Manage Engine Desktop Central & Jamf Pro, as well as endpoint security tools like Netskope WebGateway, Bitdefender, and Indefend (Mandatory).

- Capable of supporting VOIP call center suites, teleconferencing systems, and communication tools such as Google Meet, Zoom, and Slack.

- Ability to troubleshoot and support infrastructure components, including wireless networks, multi-function printers, AV equipment, and networking (TCP/IP, DNS, etc.) (Mandatory).

- Proficient in system maintenance, including updates and patch management.

- Strong troubleshooting skills to effectively diagnose and resolve hardware and software issues (Mandatory).

- Ability to implement and manage security protocols to protect organizational data against unauthorized access and threats.

- Knowledge of hardware maintenance to ensure the continuous functionality of all IT equipment.

- Candidates residing in Bengaluru only are required.

- Expertise in server management to ensure reliability, security, and performance of server resources.

- Strong technical troubleshooting and problem-solving capabilities.

- Organized and able to adapt to changing priorities.

- Team-oriented collaborator willing to share knowledge and experience.

- Solid communicator with the ability to provide professional documentation.

- Basic Linux knowledge (Optional).