We are seeking a strategic Partner Success Manager to champion our partnerships within the secured lending segment. You'll be responsible for onboarding and managing lending partners, steering the strategic vision for mutual growth and long-term success. Employing technology to refine customer journeys, this role requires close coordination with internal teams and partners to ensure operational excellence.

Experience & Skills:

- 3-5 years of experience in partner management or strategic planning, preferably within fintech or secured lending.

- Demonstrated success in developing strategic plans and fostering long-term partnerships.

- Excellent communication and relationship-building skills.

- Strong organizational skills, with the ability to manage diverse operational responsibilities.

- Technical aptitude with preferred experience in API integrations and tech solutions.

- Proficient in data analysis and deriving strategic insights.

Key Responsibilities:

Strategic Partnership Planning:

- Develop and align long-term mutual visions and strategic objectives with lending partners.

- Identify growth opportunities and plan strategic initiatives to drive mutual success and value.

Partnership Onboarding:

- Lead a seamless onboarding process for new partners, customizing experiences to align with strategic goals.

- Ensure efficient integration with our platform and coordinate with internal teams to meet partner-specific needs.

Partner Relationship Management:

- Build and maintain strong, long-term relationships with partners, serving as the central communication channel.

- Conduct regular check-ins to gather feedback and identify strategic growth opportunities.

Operations and Technology Coordination:

- Oversee daily operations and MIS (Management Information Systems) coordination with partners.

- Work closely with tech teams to leverage technology for improved customer journey and operational efficiency.

API Integration:

- Facilitate seamless API integrations, collaborating with technical teams to troubleshoot and address issues.

Data Analysis and Insights:

- Analyze partner performance data for strategic insights and improvement areas.

- Utilize data-driven insights to inform strategic decisions that optimize partner success.

Customer Experience Enhancement:

- Ensure high-quality lending experiences for customers assigned to partners.

- Enhance the customer journey through strategic interventions and technology solutions.

Key KPIs:

- Successful completion of partner onboarding and API integrations.

- Achievement of strategic partnership goals and identified growth opportunities.

- Improved customer journey scores through technology initiatives.

- Enhanced partner satisfaction and feedback scores.