As a Product Support Analyst for Moneyview, you’ll be the heartbeat of our payments ecosystem – ensuring every transaction is smooth, every issue is resolved swiftly, and every regulatory requirement is met. This role perfectly blends technical hands-on work, stakeholder collaboration, and a drive for operational excellence.

Experience: 2 to 4 Years

Key Responsibilities

Customer Query Resolution

Investigate and resolve customer queries end-to-end by analysing transaction data and reviewing error logs in the UPI system.

Stakeholder Collaboration

Liaise actively with external partners (banks, SDK providers) and internal teams (product, engineering, QA) to drive issue resolution, seek clarifications, and ensure timely closure.

Issue Monitoring & Incident Management

Monitor SDK error logs and other production alerts, identifying potential issues and ensuring prompt communication to the necessary teams. Proactively escalate and track incidents through to resolution, minimizing business impact.

Regulatory Compliance

Stay abreast of NPCI circulars and regulatory announcements; analyse these to guarantee app compliance. Work closely with Product team to help interpret and implement changes.

Documentation & Process Improvement

Record incidents, actions taken, outcomes, and compliance checks for audit and learning purposes. Contribute feedback and suggestions to improve system stability and customer experience.

What we are looking for?

• Bachelor’s degree in Computer Science, Information Technology, or a comparable field
• Advanced skills in SQL – you’re comfortable running queries and analysing databases
• Experience with data logging tools and familiarity with error analysis
• Strong problem-solving skills; you approach incidents methodically and creatively
• Excellent communication – able to explain technical issues to non-tech audiences and vice versa
• Exposure to UPI, digital payments, or fintech environments is highly valued.
• Proven ability to multi-task, stay organized, and handle high-pressure situations with grace and professionalism.
• A mindset of ownership and customer focus.

Desirable Extras

• Experience in regulated financial technology environments
• Working knowledge of NPCI guidelines and the UPI ecosystem.
• Professional certifications (SQL, ITIL, database management) are a plus.