Role – Customer Service Associate

● Work as a ‘Customer Support Representative’ to answer and provide resolutions to IB/OB Calls , Emails , WA for query received from end Consumers.

● Take full ownership and accountability of the assigned tasks

● Resolution & closures of tasks as per defined TAT – Consumer

● Recording of data with accuracy on Tools set up for the department

● Go beyond an extra mile for any issue resolution by liaising with internal stakeholders

● Provide WOW customer experience on every single interaction through any mode of communication while dealing with Customers.

Successful Applicants :

● Excellent Written & Verbal communications in English and Hindi (Must have)

● Taking full Ownership & Accountability of issue resolution for driving Customer.

● A ‘Go Getter’ who would very carefully – Listen, Resolve, Escalate and ‘Be the Reason’, for driving Customer Happiness, Centricity and Obsession.

● Usage of tools like Excel and CRM

● Enthusiastic, willing to learn, multitask.

● Any HSC, Graduate & Postgraduate (Fresher or more 1-2 years of relevant work experience)