📍Remote | 💰 £24,000 - £27,000 + Benefits

Start date - September 2nd 📆 - you need to be available for 6 weeks from this date with no holidays, appointments or clashes to attend training (Monday - Friday, 9am - 5:30pm all remote)

We will close this advert once we have enough applications so please apply as soon as possible 🚨

⏲️ Working hours - 37.5 hours per week including Bank Holidays on a rotational basis covering 6am - 10pm with two full weekends and at least one other partial weekend off every six weeks

⭐Our Business Banking team

Customer Operations are the heart of Monzo ❤️ and every Customer Service Adviser has the power to solve problems quickly and with minimal fuss. You’ll be working in our Business Banking customer operations team, being our customers first point of call for any queries and problems they may have and providing support by being honest and transparent with our customers through our in-app chat, emails and via the telephone.

🔑You’ll play a key role by...

Spotting patterns and identifying potentially vulnerable customers as well as financial crime, referring customers to specialised areas where needed.
We’ll give you all the tools and training you need so you know exactly how payment systems work, and you’ll listen to customers’ concerns with positivity, empathy and patience. Then you’ll fix whatever the problem is and stop it from happening again.
You’ll also be on point to support your colleagues when you feel ready to do so.

🤩We’d love to hear from you if…

• You’re someone that is passionate about building great rapport and providing a fantastic experience that really make a difference to our customers
• You’re confident and capable of supporting across a broad range of queries, with the ability to verbally explain, simplify and guide our customers to positive resolutions.
• You’re to multitask and switch focus in a fast paced environment
• You’re motivated by working towards performance targets
• You’re comfortable navigating systems and technology
• You have a high standard of written and verbal English.
• You’re a UK resident over the age of 18, currently living in the UK with the right to work in the UK (an offer of employment is subject to satisfactory proof of this)
• Experience working in a customer service role and/or business banking is preferable but not essential

🙌What’s in it for you

💰£24,000 - £27,000 ➕share options.

📍Remote

🎂We guarantee to approve time off on your birthday if it falls on a day you’re scheduled to work and it’s outside of your training period.

📚£1,000 learning budget each year to use on books, training courses and conferences.

🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.

➕ Plus lots more! Read our full list of benefits.

🌈 The application journey has 3 key steps

• Completing the application questions (please take some time on these as we will read them!) 👀
• A chat with a member of the hiring team
• Final stage interview with members of the Business Banking team

This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible!

You’ll hear from us throughout the application process, but if you’ve got any questions, please reach out to hiring@monzo You can also use this email address to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity or anything else.

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