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Engineering Manager, Financial Health

Monzo

Monzo

Software Engineering, Accounting & Finance, Other Engineering
harrow, uk
Posted on Saturday, July 6, 2024

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our team about what it's like working at Monzo


📍London or Remote (UK) | 💰Base salary £120k - £140k + Equity + Benefits

Engineering Manager in Financial Health at Monzo

Borrowing is the pillar of Monzo which enables our customer’s financial goals through better borrowing. Our customers look to borrow money to enable them to achieve something in their lives - whether that’s making a big life event affordable, buying something they need now without affecting their monthly budget, or getting by until payday.

The credit industry today has a mixed reputation and can leave people feeling stressed about borrowing. Some of the pitfalls of the industry include unaffordable repayment plans, sneaky hidden fees, jargon-filled communication, and advertised rates that aren’t actually available for most people. Our mission is to enable people’s goals in a way that works for them - a better way.

The Engineering Manager role at Monzo is split into three pillars - people, product, and technical leadership. Engineering Managers are accountable for the technical and delivery outcomes for their area - that means supporting and developing best in class engineering talent, as well as creating an inclusive team environment for people to do their best work.

You can read more on the expectations of Engineering Managers on our Progression Framework.

As an Engineering Manager in Borrowing, you’ll be leading two teams of Engineers in the Financial Health (FinHealth) space of Borrowing. Financial Health is the group built to look after customers who might be facing financial difficulties and to enable better financial health.

  1. FinHealth User Experience - They empower and support our borrowers facing financial difficulties to regain control and reach financial health. They do this by providing user-friendly experiences and resources that empower borrowers to get back on track on their borrowing.
  2. FinHealth Platform - They streamline our processes for cost-effectiveness and simplicity. They also prioritise customer understanding for commercial success and safety.

Financial health is a heavily regulated domain and requires tight collaboration between multiple disciplines to get right. Our ideal candidate for this role is particularly strong in stakeholder management and can be a steady pair of hands for teams that operate in a critical area of Monzo.

Is this role right for you?

While this is not a role which requires hands-on-coding, we are looking for an experienced manager who has a strong technical and delivery background and has worked as a software engineer in previous roles.

We recognise that Engineering Managers lead in different ways, we’re looking for someone who:

  • Delivery and Execution: Enjoys taking accountability for delivery across your squad(s), collaborating with the Technical Lead and Product Manager.
  • Engineering and Operational Excellence: Actively fosters a high bar for engineering excellence within your teams. You’re accountable for the technical outcomes your teams deliver alongside individual engineer performance and growth, so holding a high bar (and clearly articulating your expectations) is key.
  • People Leadership: Is able to lead a group of around ~10 engineers and support, coach and develop them through their career with regular 1:1s and continuous feedback.
  • Technical Influence: Partners with senior engineers to drive technical initiatives that raise the bar for our engineering practices.
  • Stakeholder Relationships: Builds strong stakeholder relationships with other teams, and creates a focus space for engineers to do their best work.
  • Organisational Wide Impact: Collaborates with the wider engineering organisation to contribute to company-wide best managerial and technical practices and standards.

Nice to have:

  • If you have experience working on borrowing or credit products, this would be an added bonus.
  • If you have experience working in an experimentation led environment with distributed systems experience.

We consider your application across all open EM roles at Monzo independent of which role you've applied for, so if you've recently applied to a similar role at Monzo and have been unsuccessful, please wait 6 months before applying again.

The interview process:

Our interview process involves three main stages

  1. Recruiter Call (30 mins) You'll meet our Engineering Leadership Recruiter to discuss your experience and learn more about Monzo. They'll be your partner and guide throughout the interview process.

  2. Initial Call (1 hour) You'll meet with one of our Senior Engineering Managers or Engineering Directors. They'll ask you about your previous experience, in particular people leadership, product delivery and technical leadership. They’ll ask example based questions (‘Tell me about a time when…’)

  3. Loop Stage (3 hours 30 mins) The Loop stage consists of 3 x 60 min interviews that take place over 1-2 days (depending on your availability) and one 30 minute reverse interview (more details below).

- Team and Org Management (1 hour)
An example based interview with 1-2 of our engineering leaders. They’re interested to hear examples from your previous experience on the teams you’ve led, how you’ve shaped and partnered with product, and the impact you had.

- System Design (1 hour)
You'll partner with a Staff or Principal Engineer on a technical whiteboarding exercise.

- Behavioural (1 hour)
Similar to Team and Org Management, this is an example based interview with 1-2 Engineering Leaders. This interview focuses on your people leadership style and core behaviours as an Engineering Manager.

- Chat with an Engineering Leader (30 mins)
At Monzo, we believe interviews are a two-way street. This will be your opportunity to ask us any questions about Monzo, engineering leadership or our teams – whatever’s on your mind.

All things going well, you'll have completed the hiring process 🚀

Our average process takes around 3-4 weeks but we will always work around your availability. You’ll have the chance to speak to our recruitment team throughout the process. If you’d like to ask a question sooner, email [email protected]. Please also use that email to let us know if there's anything we can do to make your application process easier for you, because of disability, neurodiversity or any other personal reason.

What’s in it for you:

💰Base salary £120k - £140k + Equity + Benefits

✈️ We can help you relocate to the UK

✅ We can sponsor visas

📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London).

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.

📚Learning budget of £1,000 a year for books, training courses and conferences

➕And much more, see our full list of benefits here

#LI-EP1 #LI-REMOTE


Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2023 Diversity and Inclusion Report and 2023 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊