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Engagement Manager



Sales & Business Development
Bengaluru, Karnataka, India
Posted on Friday, July 5, 2024
About Nanonets

Nanonets has a vision to help computers see the world starting with reading and understandingdocuments. Machine Learning (ML) is no longer a futuristic concept—it's a present-daypowerhouse transforming the business landscape. Nanonets is at the forefront of thistransformation, offering innovative ML solutions designed to make document related processesfaster than ever before.

From automating data extraction processes to enhancing reconciliation, our solutions aredesigned to revolutionize workflows, optimize operations, and unlock untapped potential for ourclients. Our client footprint spans across brands such as Toyota, Boston Scientific, andEntergy to name a few enabling businesses across a myriad of industries to unlock the potentialof their visual and textual data

We recently announced a series B round of $29 million in funding by Accel and are backed bythe likes of existing investors including Elevation Capital & Y Combinator. This infusion of capitalunderscores our commitment to driving innovation and expanding our reach in deliveringcutting-edge AI solutions to businesses worldwide.

Read About The Release Here

We’re on a mission to hire the very best and are committed to creating exceptional employeeexperiences where everyone is respected and has access to equal opportunity.

What you'll do

TLDR - Manage Customer Expectations, Be Customers voice for internal stakeholdersPrimany KPI - Net Revenue Retention

  • (What is NRR -
  • Engage with customers right after the contract is closed to get the technical integrationdone
  • Understand customer requirements, and clearly articulate it to the technical team
  • Clearly call out any deviations from the requirements (to the customer and internalteams)
  • Write PRDs for internal teams to work on
  • Ensure Hygiene requirements (data availability, final output format etc for Activation)
  • Be the SPOC for all daily / weekly communications with the customersPlan with internal stakeholders and communicate clear timelines via Gantt Charts / Exceldocuments / presentations
  • Maintain and prioritise the backlog, enhancement requests across multiple customers
  • Ensure end to end testing of the workflow and output before releasing it to the customer

Required Qualifications / Need To Have

  • 3 years of Stakeholder Management Experience (Sales / Consulting / AccountManagement)
  • Good Verbal and Written Communication
  • Excellent conflict management and resolution skillsGood to Have:
  • Ability to Manage relationships
  • Proven track record of leading projects
  • Exceptional verbal and written communication skills, including the ability to work withtechnical and non-technical audiences; as well as communicate effectively to individualcontributors, management, and executive leadership
  • Strong communications skills, with the distinctive ability to empower and influencepeople without authority or a direct reporting relationship.