Sr. Professional Services Architect
Netskope
About Netskope
Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.
Since 2012, we have built the market-leading cloud security company and an award-winning culture powered by hundreds of employees spread across offices in Santa Clara, St. Louis, Bangalore, London, Paris, Melbourne, Taipei, and Tokyo. Our core values are openness, honesty, and transparency, and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships, collaboration, and teamwork. From catered lunches and office celebrations to employee recognition events and social professional groups such as the Awesome Women of Netskope (AWON), we strive to keep work fun, supportive and interactive. Visit us at Netskope Careers. Please follow us on LinkedIn and Twitter@Netskope.
About the position:
The Professional Services Architect (PSA) is an integral part of the professional services organization at Netskope. The PSA functions as an extension to the customer’s technical teams. In general, each PSA is assigned to several customers for an extended period of time from a few months to possibly one or more years.
The PSA may have to perform their duties at the customer’s location. The PSA, working closely with the assigned Technical Project Manager (TPM), Professional Services Engineer(s) (PSE) and, where applicable Technical Account Manager (TAM), focuses on ensuring Netskope solution roll out, design, deployment, testing, and function as the first line of support during the deployment.
Working directly with the largest and most strategic customers, including our US Federal customers. The PSA provides all the required activities for the Netskope platform, working both at the management’s and the customer’s direction in order to ensure full Netskope deployment according to the most up to date best practices.
Successful candidates have a strong technical background in networking, cloud technology, and information security. The ideal candidate has a customer-centric mind-set; is a proactive team player who possesses the empathy to build strong relationships; drives customer loyalty and helps ensure the customer realizes the fastest customer ROI for the complete deployment of the Netskope Cloud Security platform.
Responsibilities:
- The PSA serves as the trusted technical SME for Customer’s project team responsible for the successful deployment of the Netskope platform
- Lead solution discovery and design workshops to understand the customer’s current security posture and their business outcomes and develop deployment strategy and high-level designs to meet their needs.
- Facilitate solution discovery and design sessions to comprehensively grasp the customer's existing security landscape and desired business outcomes. Subsequently, formulate a deployment strategy and high-level design tailored to fulfill their requirements.
- Provide hands-on deployment support of the Netskope Cloud Security platform including configuration, integration and deployment support, to accelerate the customer's journey from pilot deployment to full production
- Collaborate with the customer success team to generate comprehensive customer-facing documentation based on Netskope best practices and the customer’s specific configuration
- Enable the customer’s relevant teams to be fully familiar with Netskope products features and capabilities, as well as becoming increasingly self-sufficient in day-to-day operations
- Directly assist with policy creation, configuration, and fine-tuning
- Escalate customer issues to management when appropriate
- Working with the assigned TPM, provide weekly status reporting to the customer and to the Netskope management team
Requirements:
- 10 years experience as Professional Services Engineer, Support or Escalation Engineer, or Technical Account Manager.
- Experience working with a Fortune 500 company, including onsite at the customer’s locations.
- Must be a US Citizen residing in the United States of America, central or eastern time zones.
- Experience working with US Federal customers (civilian agencies and DoD).
- Proven experience deploying, managing, and supporting secure web gateway, firewall, VPN, and cloud security applications (CASB, SASE, SSE).
- Proven experience working with NGFW, SIEMs, and SAML/SSO.
- Strong knowledge of Active Directory, SCIM, RBAC.
- Experience with advanced DLP solutions. Understanding of DLP policies creation and processes.
- Working knowledge of scripting language (Perl/Python).
- Understanding of data encryption technologies.
- Working understanding of business compliance requirements like: HIPAA, PCI, PII, ITAR, GLBA, SOX, GDPR, etc.
- Strong knowledge of Security Architecture, Design and Operations.
- Prior experience in hyper-growth company a plus.
- Travel required up to 20%.
Education:
- Bachelor's degree preferred (BSCS or equivalent)
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Compensation:
At Netskope, salary is one component of our competitive total rewards package. The salary range for this position is as listed below. This is a national range. For purposes of complying with applicable laws, the range applies to candidates in California, Colorado, Illinois, Maryland, New York, Washington, and other states.
The successful candidate’s starting pay will also be determined based on job-related skills, experience, qualifications, location, and market conditions.
For all sales roles, the posted salary range is the On Target Earnings (OTE) range for the role, which is the sum of base salary and target commission amount at 100% goal achievement.
In addition to salary, candidates may be eligible for other forms of compensation such as participation in a bonus plan (for non-sales roles) and a stock award program. Candidates may also be eligible for a comprehensive health plan and other benefits that can be reviewed at Netskope Benefits site.
Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran statues, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.
Netskope respects your privacy and is committed to protecting the personal information you share with us, please refer to Netskope's Privacy Policy for more details.
The application window for this position is expected to close within 50 days. You may apply by filling out the below information, or visiting our Netskope Careers site.