Client Success Manager
nimble-robotics
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Haslet, TX, USA
USD 80k-90k / year + Equity
Posted on Feb 21, 2026
About Nimble
Nimble is an AI robotics company building the autonomous supply chain to enable fast, efficient, and sustainable commerce. We’re developing a general-purpose robot AI and a warehouse generalist superhumanoid robot, the first robot in the world capable of performing all core warehouse functions. We recently closed a $106M Series C at a $1B valuation, and we are continuing to grow our world-class team.
Mission: to empower and inspire mankind to accomplish legendary feats by inventing robots that liberate us from the menial.
Vision: invent the Autonomous Supply Chain – everything from the inside of factories and warehouses to your front door – powered by industry-generalist superhumanoids to deliver faster, more efficient, and more sustainable commerce.
Our founding team comes from the AI labs at Stanford and Carnegie Mellon and our board of directors include famed robotics and AI legends including Marc Raibert (founder of Boston Dynamics), Sebastian Thrun (founder of GoogleX, Waymo; Stanford Professor and considered the father of autonomous vehicles) and Fei-Fei Li (Chief Scientist of AI at Google and Director of Stanford’s AI Lab).
Join us and leave your mark on the future of robotics, AI, and global commerce.
Link: Nimble Closes $106 Million Series C Funding Round, Scales Fully Autonomous Fulfillment with FedEx
Why Join Nimble?
At Nimble, we are committed to building legendary products, a legendary team, and a legendary legacy. Join us and become part of an ambitious, humble, and resourceful culture where your work will leave a lasting impact on the future of robotics and commerce.
Nimble's Core Values:
Be relentlessly resourceful - Challenge conventions and overcome obstacles.
Be legendary - Be the very best and do work that inspires.
Be humble - Prioritize growth, learning, and doing whatever is needed to further the mission.
Be dependable - Take ownership and deliver with high agency.
The Role
The Client Success Manager (CSM) serves as the strategic partner and primary point of contact for assigned clients. This role goes beyond traditional account management—focusing on proactive, data-driven operational recommendations that optimize performance, increase efficiency, and drive long-term client value.
The ideal candidate thrives in fast-paced, technology-enabled logistics environments and brings a structured, highly organized approach to managing complex accounts. This individual must excel at interpreting operational data, translating insights into actionable recommendations, and communicating clearly across both client and internal teams.
Responsibilities
Client Relationship Leadership
- Serve as the primary strategic liaison for assigned fulfillment and logistics clients.
- Develop strong, trust-based partnerships built on transparency and proactive communication.
- Lead recurring business reviews with clear performance reporting and action plans.
- Anticipate client needs and identify risks before they impact operations.
Data-Driven Operational Excellence
- Analyze fulfillment KPIs and SLA performance.
- Translate operational data into clear, actionable recommendations that improve performance and reduce cost.
- Identify trends, bottlenecks, and optimization opportunities within Operations.
- Partner with operations and engineering teams to implement continuous improvement initiatives.
Proactive Performance Optimization
- Recommend process improvements
- Ensure smooth onboarding of new SKUs, product lines, and promotional volumes.
- Anticipate scaling requirements and coordinate capacity planning efforts.
Communication & Cross-Functional Alignment
- Act as the voice of the client internally and the voice of Nimble externally.
- Facilitate clear communication between warehouse operations, engineering, IT, and client stakeholders.
- Escalate issues with urgency and coordinate resolution with clear ownership and timelines.
Organization & Project Management
- Maintain structured account documentation, action plans, and performance records.
- Manage multiple client initiatives simultaneously with strong prioritization.
- Oversee project timelines related to system upgrades, automation implementations, and process changes.
- Ensure all commitments are tracked and delivered on schedule.
Qualifications
- 3+ years of experience in client success, account management, supply chain, fulfillment, or logistics.
- Strong analytical skills with demonstrated experience interpreting operational data.
- Exceptional communication skills (verbal, written, and executive presentation).
- Proven ability to manage multiple accounts or complex projects simultaneously.
- Highly organized with strong attention to detail and follow-through.
Additional Requirements
- Proactive problem-solving mindset
- Data-driven decision making
- Operational acumen
- Executive communication
- Strategic thinking
- Cross-functional collaboration
- High ownership and accountability
Compensation
$80,000 - $90,000 a year
The above range is the salary range. This position will also receive generous equity for this position.
Culture:
We embrace challenges and strive to make the impossible possible each day. We’re not in this to do what’s easy or to be mediocre. We want to create something legendary and leave our mark on the world. We’re ambitious, we’re gritty, we’re humble and we’re relentlessly resourceful in pursuit of our goals. If this sounds like you then you might be a great fit!
Nimble Robotics, Inc. is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the basis of race, color, religion, national origin, ancestry, disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, sexual orientation, age, military or veteran status, or any other characteristic protected by applicable state, federal or local laws.
Nimble's Benefits
Unlimited Flexible Time Off
Enjoy the time you need to travel, rejuvenate, and connect with friends and family.
Health Insurance
Nimble provides medical, dental, and vision insurance through several premier plans and options to support you and your family.
Paid Parental Leave
Enjoy paid bonding time following a birth.
Commuter Benefits
Take the stress out of commuting with access to fully-paid parking spots.
Referral Bonus
Get a cash bonus for any friend or colleagues that you refer to us that we end up hiring.
401k
Contribute towards a 401k for retirement planning.
Equity
Be an owner in Nimble through our equity program
This job is no longer accepting applications
See open jobs at nimble-robotics.See open jobs similar to "Client Success Manager" Accel.