Customer Service Support Specialist

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Job Description:

Customer Service Support Specialist

Location: Erskine
Job Type: Full-time / Permanent

Overview

We are seeking a highly organised and detail-oriented Customer Service Support Specialist to join our team. This is an exciting opportunity for someone looking to start or develop their career in project coordination, operations, or customer service support within a fast-paced business environment.

This role is primarily non-customer-facing and involves supporting internal teams, managing quotes, and ensuring smooth project delivery processes.

Key Responsibilities

• Manage customer project delivery for low-risk, small-to-medium scope projects
• Handle straightforward legal and commercial tasks related to project activities
• Read, analyse, and manage data from emails and spreadsheets
• Act as an intermediary between Sales and Remarketing Managers to create and manage quotes using Microsoft Dynamics D365
• Take ownership of quote management, ensuring clear communication between Sales, Remarketing, and the factory (TRC)
• Understand and follow business workflows, compliance metrics, and internal policies
• Maintain knowledge of country-specific regulations, including import/export laws and global trade requirements (training provided)
• Manage the handover process from quote to order using email and Microsoft Dynamics D365
• Support general administrative and compliance-related tasks as required
• Assist in managing client delivery relationships at a junior to mid level
• Occasionally represent the organisation in communications with external stakeholders
• Support project team coordination, including managing internal and external resources (teams under 7 people)
• Encourage skill development within the team and provide constructive performance feedback

Skills & Experience

• Strong attention to detail and organisational skills
• Ability to manage and interpret data across multiple systems
• Good communication skills and ability to work across multiple teams
• Understanding of basic project management methodologies (or willingness to learn)
• Comfortable working with Microsoft tools, particularly Excel and Dynamics D365 (or similar systems)
• Ability to prioritise workload and manage multiple tasks effectively

Education & Career Development

• Suitable for entry-level candidates or those seeking career progression
• Opportunity to develop project management skills and work towards advanced capabilities
• Participation in the company’s Project Management (PM) professional community
• Ongoing training and development provided

Why Join Us?

• Structured development plan to grow your project management and operational skills
• Supportive team environment with opportunities for progression
• Exposure to global business operations and compliance processes

Accountability, Accountability, Active Learning, Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Process Improvements, Project and Program Management (Inactive), Project Management Office (PMO), Project Management Tools {+ 5 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#unitedkingdom

Job:

Services

Job Level:

Intermediate

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.