L2 Networking Support Engineer

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Job Description:

Responsibilities:

This position is part of GCX (Global Customer Experience) and supports customer-reported issues across our cutting-edge networking, wireless, AI and software platforms. As part of the team, you will:

• Support our products by working directly with knowledgeable customers and partners.
• Take ownership of problem resolution, reproduction, and escalation.
• Troubleshoot hardware and software issues by recreating customer networking environments in internal labs.
• Act as a customer advocate to ensure timely resolution, escalating issues with clear details on impact, analysis performed, and customer expectations.
• Maintain clear, ongoing documentation of issues, customer network environments and topology, business and technical impact, troubleshooting steps, findings, and root cause analysis.
• Learn quickly and keep pace with emerging technologies.
• Share knowledge by writing knowledge base articles.

Requirements:

• Bachelor’s degree in Electronics Engineering, Telecommunications, Computer Science, or equivalent experience.
• 2+ years of experience troubleshooting, implementing, and supporting IP networks, preferably in enterprise environments.
• Experience interacting directly with global customers is highly desirable.
• Excellent verbal and written English skills; knowledge of another European language is a plus.

Primary Skills:

• Excellent verbal and written communication skills.
• Customer management skills
• Well organised and able to work effectively with case management systems.
• Familiarity with Linux operating systems, file systems, and advanced commands.
• Understanding of, and troubleshooting experience with:
• IP packet flow, OSI layers, TCP/IP, and IPv4/IPv6 addressing
• Utilities such as Ping and Traceroute, including usage of filters
• IP routing protocols (BGP, OSPF)
• Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, LACP)
• Understanding of wireless standards
• Knowledge of Syslog protocol
  • Knowledge of application layer protocols (SNMP, DNS, DHCP, HTTP)
  • Knowledge of Network Access Control (NAC) and policy management platforms
• Platform knowledge: Experience with Juniper, Aruba, Cisco, Alcatel, or Huawei platforms.

• Basic knowledge of tools such as traffic generators or simulators (Ixia, Agilent), protocol analysers, and testers.
• Preferred certifications: CCNA or higher, JNCIA-Junos or higher, Aruba Associate or higher.

Ready to make an impact and grow your career with HPE? Apply now and be part of our dynamic GCS team!

#LI-Hybrid

Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX)

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Engineering

Job Level:

TCP_02

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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