HPE Networking Support Manager

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Job Description:

Job scope/summary:

HPE Networking Support Manager is responsible for the management, development, and motivation of a team of HPE Networking employees. He/she ensures that each member adheres to all processes, work instructions, and policies. He/she ensures the team performs and achieves specific targets.

The HPE Networking Support Manager is responsible for achieving maximum efficiency and effectiveness in the day-to-day operations of the team through observation, feedback, and continuous improvement of work processes, internal communication, and organization.

He/she manages customer exceptions to ensure service requests are resolved in a timely manner. Interfaces with managers and other functions within and outside HPE with reference to customer issues and escalations.

Job specifics/responsibilities:

• First point of contact for team members (for escalations, approvals, exceptions)

• Distributes and controls workload among team members

• Communicates with other teams, operations, or management

• Ensures adherence to operational processes, policies, and guidelines
• Ensures end-to-end quality case management
• Motivates people to perform, using rewards and recognition of good practices/performance and taking corrective actions for poor practices/performance
• Provides regular feedback to team members regarding their performance and suggests areas for improvement
• Ensures effective communication within the team
• Actively participates in the recruitment process
• Responsible for resource planning and attendance
• Ensures team members understand how their performance is measured and are familiar with the goals to be achieved
• Suggests process improvements

Key deliverables/accountabilities:

• Customer satisfaction targets are consistently achieved
• Team performance targets are consistently achieved
• Staffing levels correspond to business needs
• Employee engagement

Education (degree) and professional experience required:

• Bachelor’s/Master’s degree or equivalent experience
• 2+ years of professional experience in a relevant role

Other requirements:

• Excellent English language skills

Personal skills and qualities:

• Excellent analytical and problem-solving skills
• Excellent communication skills
• Customer service skills
• Ability to motivate, inspire, and lead a team
• Positive attitude toward team members, customers, and partners. Ability to encourage strong team morale and maintain ethical standards
• Presentation skills
• Planning and organizational skills
• Ability to work under pressure
• Time management skills and ability to meet tight deadlines
• Ability to multitask and prioritize effectively

Technical skills:

• General networking knowledge
• Experienced user of MS Office tools
• Ability to properly produce technical documentation

#LI-Hybrid

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Agile Methodology, Agile Scrum Development, Analytical Thinking, Bias, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design, Design Thinking, Empathy, Follow-Through, Group Problem Solving, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#romania

#networking

Job:

Engineering

Job Level:

Manager_1

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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