Engineering Tools Support Engineer
Customer Service
Bengaluru, Karnataka, India
This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
Job Family Definition:
Designs, develops, integrates, and operates engineering tools and platforms supporting the software development lifecycle. Works as a hands-on individual contributor to improve CI/CD pipelines, automation, and developer workflows in collaboration with engineering, IT, and security teams.
Job Summary
At HPE, this role supports engineering productivity by providing coordination and operational support for engineering tools and platforms (e.g., Jira, Confluence, GitHub, CI/CD systems, and access management platforms). The Engineering Tools Support Coordinator manages end-to-end request workflows, drives process adherence, and partners with engineers, tool owners, and stakeholders to improve service quality, efficiency, and automation adoption. This role contributes to operational excellence, process standardization, and scalable support models across engineering tools.
Key Responsibilities
Request & Ticket Management
Review, validate, and process incoming requests ensuring all criteria, approvals, and prerequisites are met.
Manage ticket lifecycle including triage, routing, tracking, and closure in alignment with SLAs.
Identify and resolve blockers by coordinating across teams and stakeholders.
Ensure high-quality ticket documentation and audit readiness.
Stakeholder Engagement & Communication
Act as a primary point of contact for engineering tool support inquiries.
Provide proactive, structured updates and communicate risks, delays, or dependencies clearly.
Manage stakeholder expectations and drive timely responses.
Build effective working relationships across engineering and operations teams.
Process Ownership & Optimization
Execute and follow standardized support processes with consistency.
Identify process inefficiencies and contribute to improvements.
- Maintain process documentation to reflect tool and organizational updates.
Support best practices adoption across engineering tools workflows.
Automation & Integration
Support or drive automation of repetitive processes using workflow tools and scripting.
Contribute to system integrations using REST APIs and JSON-based data exchange.
Improve workflow efficiency through automation and reduced manual effort.
Collaborate with tool owners on automation and integration initiatives.
Access Management & Governance
Support access provisioning lifecycle (onboarding, modification, deprovisioning).
Participate in periodic access reviews to ensure compliance and security.
Perform access cleanup and ensure data accuracy across systems.
Ensure compliance with governance and audit requirements.
Required Qualifications
Bachelor’s degree or equivalent experience in Information Technology, Engineering, or related field.
1- 3+ years of experience in engineering tools support, service desk, or operations roles.
Ability to manage ticket workflows and stakeholder communication with increasing independence.
Experience with tools such as Jira, Confluence, GitHub, or similar platforms.
Familiarity with automation tools and API integrations (REST/JSON).
Strong analytical, organizational, and communication skills.
Key Competencies
Ownership and accountability
Strong stakeholder communication
Process improvement mindset
Operational excellence focus
Ability to scale with role complexity and responsibility
Additional Skills:
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
Job:
EngineeringJob Level:
TCP_03
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.
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