📌About Us

Posha (formerly Nymble) builds cooking robots that live inside your kitchen and cook food for you completely autonomously. Nymble robots use Artificial Intelligence enabled Computer Vision to consistently and reliably cook the best food for our users 🥘

See it in action: https://bit.ly/howposhaworks

Posha is a fast-growing Series-A funded startup backed by Tier-1 VCs 💙 including Accel Partners, Waterbridge Ventures.

🤔What can I expect from this role?

As a Customer Experience Associate at Posha, we see you as capable of streamlining various processes over the coming few months and helping us navigate roadblocks remotely while we scale and put a few thousand devices at our users home in the US.

🔧What will my work responsibilities look like if I join Nymble?

In this role, you’ll be a part of the Customer Success function and key responsibilities shall include but not be limited to –

• Manage all customer-centric communication channels – apps & website chat flows while maintaining process metrics
• Handle customer concerns & requests - direct them towards appropriate solutions/alternatives and follow up with cross-functional teams to ensure customer satisfaction.
• End to End ownership of customer relationships. This is an external-facing role where you shall be in direct touch with our users based in the USA
• Effectively manage the customer lifecycle pipeline through CRMs tools.
• Ensure streamlining, identifying any roadblocks in processes, and communicate to management
• Working on Community Engagement strategies to improve user engagement and retention to minimize churn

😍What makes you a match for us?

• Willingness to work on US timings (Rotational shifts between 10 pm to 1 PM IST)
• Exceptional English communication with clear diction – the experience of supporting US-based customers/clients is a plus
• Should understand the product Ins and Outs and be able to communicate the same effectively
• Intermediate Excel skills and should be comfortable with tech tools and streamlining processes as much as possible
• Should be process-driven, an effective communicator, and appreciate a dynamic work environment
• Patience, empathy, strong interpersonal & relationship building skills

Working at Posha🚀

• What users have to say about our Product
• Twitter love from users
• How Posha works
• Our Website
• Read 📕 Our Story

Why Posha?

• Very few organisations offer challenges similar to that of Posha. Building completely autonomous cooking robots for consumer homes requires thinking from first principles and building from ground up.
• We believe that Posha is a generational company with the opportunity to alter the trajectory of how food is cooked inside homes today. This opportunity is parallel to how autonomous cars have started making an impact.