Posha builds cooking robots that live inside your kitchen and cook food for you completely autonomously. Posha robots use AI and Computer Vision to consistently and reliably cook the best food for our users 🥘

See it in action: https://bit.ly/howposhaworks

Posha is a fast-growing Series-A funded startup backed by Tier-1 VCs including Accel Partners, Waterbridge Ventures, amongst others.

🤔 What can I expect from this role?

The objective of this role is simple - build the foundations of Customer Success vertical @ Posha and be the champion advocate of the customer internally in the org.

🔧What will my work responsibilities look like if I join Posha?

In this role - you would be working on:

1. Leading the Customer Success team with the end objective of achieving high customer satisfaction.
2. Set up and scale the Support and Success team from human resources, SOPs, tools and process standpoint.
3. Leveraging great customer experience into building an early community of product evangelists.
4. Meaningfully shape our future product: As you engage with customers, you'll gain insights to help us serve them better — and work with Product to inform what we do next.

😍 What makes you a match for us?

An ideal candidate is someone who shows the following attributes:

• Have the greatest amount of empathy for a customer to ensure their success, demonstrably balancing this with the ability to establish and optimize customer success processes.
• At least 2+ yrs of experience in a Lead position, including managing teams of 3-10 individuals.
• Willingness to have a large time overlap with US Pacific Time Zone while being based in Asia.
• Ownership mindset and high agency to take a proactive role in building and maintaining strong customer relationships. You will also be responsible for training your team to proactively engage with customers.
• Possess some sales experience, including familiarity with setting up customer nurturing drips and workflows within CRM systems.
• Have a basic understanding of food and cooking.
• Demonstrable familiarity with US culture and prior experience servicing US-based customers is a must.
• Excellent verbal and written communication skills.
• Familiarity with leveraging upcoming AI tools to enhance customer success efficiency. Additionally, proficiency in using basic no-code tools and Excel functions.
• A proven track record of successfully setting up and scaling customer success or sales processes and functions.

🚀 Working at Posha

• What users have to say about our Product
• Twitter love from users
• How does Posha cook
• Our Website
• Watch Our Journey 📹

Why Posha?

• Join one of the few consumer robotics companies that has actually shipped a product for the global market
• Be at the heart of something truly extraordinary at the intersection of software, hardware, and food – a tangible product experienced by consumers globally
• Contribute to a product that empowers households worldwide to express love through fresh food without daily time-consuming kitchen work
• Tackle challenges unlike those at most organizations, building completely autonomous cooking robots for consumer homes from the ground up
• Become part of a generational company with the opportunity to alter how food is cooked in homes—with impact similar to the impact of autonomous cars, where the Customer Success team will be instrumental in building a passionate user community.