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Internal Communications and Engagement Manager



Marketing & Communications
Sydney, NSW, Australia
Posted on Thursday, July 4, 2024

Company Description

Hi. We’re OFX, a global provider of online, international payment services. We solve the complexity of moving money and enable better decisions. Headquartered in Sydney with offices worldwide, we’re a customer-focused business that is all about inspiring customer confidence.

At OFX, you’ll have the opportunity to reach beyond your role and function across disciplines. Make use of your diverse skill set at a business that values your expertise and turn your potential into reality.

Job Description

The Internal Communications and Engagement Manager will develop and implement an internal communications plan that supports OFX’s strategy as well as employee experience globally, with support for the CEO, other members of the Global Executive Team and APAC region locally. Executing this plan through relevant communications channels and events while supporting OFX’s culture, values and Group-wide sense of engagement. This role will have accountability for the success of our internal communications and engagement programs both globally and in region.

What you do

  • Collaborate with the Director, Internal Communications and Engagement based in north America to develop an annual strategic internal communications plan that supports OFX’s strategy;
  • Build trusted relationships with the Global Executive Team and senior leaders to source content, develop key messages, and disseminate internal communications.
  • Support the CEO with all internal communications, including messaging, videos, Town Halls, and presentations.
  • Partner with the President of APAC to tailor and execute internal communications plans for the region.
  • Work with the Chief People & Culture Officer and P&C teams to promote and deliver messaging on the People Strategy and programs that impact employee experience.
  • Gather and use employee feedback to refine communications and measure effectiveness through surveys, focus groups and other tools.
  • Coordinate OFX’s Good Vibes Committees globally and actively support social and other engagement activities in the APAC region.
  • Lead OFX’s Make a Difference Community Program and drive employee volunteering and support for OFX’s community partners.
  • Coordinate with the Marketing team to align internal communications with external campaigns.
  • Apply best practices and research to enhance internal communications.
  • Act as an ambassador for, and promote the best interests of, OFX at all times, including demonstrating and promoting OFX’s values.


  • Tertiary qualification in communications, business or related field

Knowledge, skills, experience

  • Minimum 8 years' experience in an internal communications role preferably in a global organisation;
  • Exceptional written and verbal communications skills;
  • Strong copywriting skills for a range of business audiences.
  • Proven ability to influence and support senior executives and leaders.
  • Proficiency with business software, including Microsoft Suite and Canva; video production skills are a plus.
  • Ability to manage multiple projects with high attention to detail and timeliness.
  • Strategic, commercially minded, and capable of maintaining confidentiality.
  • Demonstrates a global mindset, cultural awareness and experience working across regions;
  • Strong organisational, creative thinking and problem-solving skills with ability to work in a fast-paced environment and manage deadlines effectively.

Additional Information

What it's like working at OFX

We’re OFXers because we want to make a difference. We see challenges as opportunities and we’re not afraid to roll up our sleeves to get stuff done. We’re committed to making things easier for our clients, pushing boundaries and continuing to move with the times so that we can continue to inspire confidence every day and through every transaction.

We operate as one team, cross-functionally and globally, to drive outcomes that deliver excellence for our customers. We're curious self-starters who love learning and sharing our knowledge with others. We embrace change and use our initiative and resilience to overcome challenges.

  • Always keep learning. We offer a wide range of learning and career development opportunities to help every OFXer build their capacity and career, with leadership training, secondments, internal mobility and access to a large library of online learning.
  • Make a difference. Through our Make a Difference program, we encourage OFXers to give back to causes and communities that are important to them. We celebrate this with an annual volunteer day, which OFXers can use together or individually, as well as matched giving and the opportunity to nominate charity of choice every quarter.
  • Reward and recognition. We recognise a job well done. OFXers are encouraged to celebrate their peers’ effort, technical expertise or support through a range of global and regional channels and awards, including quarterly and annual awards, milestones and shout outs.
  • Showing our social side. Our Good Vibes employee-led committees around the globe organize events to help keep our employees engaged inside and outside the office. Whether it’s a wellbeing activity, end of year celebration, or a monthly team get-together, our team wants you to feel welcome!
  • Benefits that mean something. We offer a range of fantastic benefits, primary and secondary gender neutral carer parental leave (16 weeks) or birthday leave, you'll feel well-supported at OFX.
  • A great work environment. Enjoy work-life balance and flexibility with our hybrid work model, in an inclusive, diverse and non-hierarchal culture.

At OFX, we are committed to fostering a diverse, inclusive and accessible workplace where we value, respect, and encourage our people to be their authentic selves. With an employee base as diverse as the clients we serve, we know that fostering an inclusive workplace is fundamental to our continued success. If you require accommodation for any portion of the recruitment and hiring process, please email us at [email protected].

We encourage you to apply if this role aligns with your career aspirations.