Company Description

Hi. We’re OFX, a global provider of online, international payment services. We solve the complexity of moving money and enable better decisions. Headquartered in Sydney with offices worldwide, we’re a customer-focused business that is all about inspiring customer confidence.

At OFX, you’ll have the opportunity to reach beyond your role and function across disciplines. Make use of your diverse skill set at a business that values your expertise and turn your potential into reality.

Job Description

We are seeking a highly experienced Senior Training Specialist to join our Integration team. The successful candidate will be responsible for analysing current content developed by SMEs of our new client platform, crafting a comprehensive syllabus, and structuring the existing content into organized, advanced training modules. The Senior Training Specialist will also lead the delivery of these training modules, ensuring the effective transfer of knowledge and skills across OFX, including operations, compliance and sales.

What you do:

• Conduct a thorough analysis of the current product content and design a detailed syllabus that meets advanced learning needs.
• Transform existing content into structured, engaging, and interactive training modules that cater to various learning styles and mediums.
• Conduct high-impact training sessions for employees, including senior management, ensuring they fully understand and can effectively use the new client platform.
• Establish assessment tools to measure training effectiveness and gather comprehensive feedback to continually refine and enhance training programs.
• Work closely with product managers, subject matter experts, and other senior stakeholders to ensure training materials are precise, relevant, and up-to-date.
• Lead and train the training staff on the newly developed syllabus, track and report on training activities, participant progress, and overall program effectiveness to executive leadership.

Qualifications

• Bachelor’s degree in Education, Training, Human Resources, or a related field.
• Minimum of 6-8 years of experience in training and development.

Knowledge, skills, experience:

• Expertise in using e-learning platforms and tools, with strong content development and advanced instructional design skills.
• Excellent verbal and written communication skills, capable of conveying complex information clearly and effectively to diverse audiences.
• Strong organizational and strategic project management skills, with the ability to manage multiple high-priority tasks and deadlines.
• Proven ability to work effectively with diverse teams, build positive relationships, and influence senior stakeholders.
• Proactive problem solver with exceptional analytical skills and a commitment to continuous improvement and innovation.
• Extensive experience with LMS (Learning Management Systems) and Agile methodologies.
• Demonstrated experience in leading large-scale training initiatives in a global, cross-cultural environment.

Additional Information

What it's like working at OFX

We’re OFXers because we want to make a difference. We see challenges as opportunities and we’re not afraid to roll up our sleeves to get stuff done. We’re committed to making things easier for our clients, pushing boundaries and continuing to move with the times so that we can continue to inspire confidence every day and through every transaction.

We operate as one team, cross-functionally and globally, to drive outcomes that deliver excellence for our customers. We're curious self-starters who love learning and sharing our knowledge with others. We embrace change and use our initiative and resilience to overcome challenges.

• Always keep learning. We offer a wide range of learning and career development opportunities to help every OFXer build their capacity and career, with leadership training, secondments, internal mobility and access to a large library of online learning.
• Make a difference. Through our Make a Difference program, we encourage OFXers to give back to causes and communities that are important to them. We celebrate this with an annual volunteer day, which OFXers can use together or individually, as well as matched giving and the opportunity to nominate charity of choice every quarter.
• Reward and recognition. We recognise a job well done. OFXers are encouraged to celebrate their peers’ effort, technical expertise or support through a range of global and regional channels and awards, including quarterly and annual awards, milestones and shout outs.
• Showing our social side. Our Good Vibes employee-led committees around the globe organize events to help keep our employees engaged inside and outside the office. Whether it’s a wellbeing activity, end of year celebration, or a monthly team get-together, our team wants you to feel welcome!
• Benefits that mean something. We offer a range of fantastic benefits, primary and secondary gender neutral carer parental leave (16 weeks) or birthday leave, you'll feel well-supported at OFX.
• A great work environment. Enjoy work-life balance and flexibility with our hybrid work model, in an inclusive, diverse and non-hierarchal culture.

At OFX, we are committed to fostering a diverse, inclusive and accessible workplace where we value, respect, and encourage our people to be their authentic selves. With an employee base as diverse as the clients we serve, we know that fostering an inclusive workplace is fundamental to our continued success. If you require accommodation for any portion of the recruitment and hiring process, please email us at [email protected].

We encourage you to apply if this role aligns with your career aspirations.