Job Description

Hi. We’re OFX, a global provider of online international payment and money management services. Our journey is one of exciting growth and transformation, revolutionizing how businesses and individuals move and manage money globally. We're evolving into a global payment solutions provider, enabling businesses to streamline their global financial operations, improve control, reduce costs and achieve more. Our new Business Platform offers clients real-time visibility and controls over their payments, expenses, approval workflows and reconciliations to help make business easier.

At OFX, you’ll have the opportunity to bring your expertise to life, collaborate across disciplines, and be part of a team shaping the future of global money management.

This is a 12 Month contract role with potential of extension or going permanent. We are open for the role to be fully remote within Australia.

Purpose of your role
As a Fraud Risk Analyst reporting into the Global Fraud Risk Manager, you will be responsible for reviewing real-time fraud alerts within OFX’s fraud monitoring system, and identifying suspicious activities, including potential account takeovers, scams, and first-party fraud. You are a dynamic individual, and your role is pivotal in protecting and shaping the future of OFX and its customers by managing fraud risk whilst providing exceptional customer support, especially during high-stress situations.

What you do

• Assess fraud alerts generated by the OFX fraud monitoring system and review customer activity versus customer profile
• Investigate and identify suspicious accounts and escalate to the Financial Crimes team for further review when necessary
• Provide timely support to both internal and external stakeholders, ensuring customer satisfaction and maintaining professional relationships

Qualifications

What you bring

• 2-3 years of experience in fraud alert management or working in cybercrime and scam investigations
• Proven ability to conduct thorough investigations, make logical conclusions, and articulate findings clearly
• Experience using Salesforce, Confluence, and working with SAS platforms would be an advantage, preferably within the financial sector
• Ability to prioritize tasks effectively, balancing business objectives and operational efficiency
• Strong customer service skills, with an inquisitive and curious mindset; passionate about helping people
• Excellent stakeholder management, with the ability to engage effectively with both external vendors and internal teams
• Ability to think quickly on your feet and solve problems with a customer-first approach
• Resilient and adaptable, with the ability to work well under pressure
• Demonstrated initiative and the ability to work independently with minimal supervision

Additional Information

What it's like working at OFX

We’re OFXers because we want to make a difference. We see challenges as opportunities and we’re not afraid to roll up our sleeves to get stuff done. We’re committed to making things easier for our clients, pushing boundaries and continuing to move with the times so that we can continue to inspire confidence every day and through every transaction.

We operate as one team, cross-functionally and globally, to drive outcomes that deliver excellence for our customers. We're curious self-starters who love learning and sharing our knowledge with others. We embrace change and use our initiative and resilience to overcome challenges.

• Always keep learning. We offer a wide range of learning and career development opportunities to help every OFXer build their capacity and career, with leadership training, secondments, internal mobility and access to a large library of online learning.
• Make a difference. Through our Make a Difference program, we encourage OFXers to give back to causes and communities that are important to them. We celebrate this with an annual volunteer day, which OFXers can use together or individually, as well as matched giving and the opportunity to nominate charity of choice every quarter.
• Reward and recognition. We recognise a job well done. OFXers are encouraged to celebrate their peers’ effort, technical expertise or support through a range of global and regional channels and awards, including quarterly and annual awards, milestones and shout outs.
• Showing our social side. Our Good Vibes employee-led committees around the globe organize events to help keep our employees engaged inside and outside the office. Whether it’s a wellbeing activity, end of year celebration, or a monthly team get-together, our team wants you to feel welcome!
• Benefits that mean something. We offer a range of fantastic benefits, including primary and secondary gender neutral carer parental leave (16 weeks) or birthday leave, you'll feel well-supported at OFX.
• A great work environment. Enjoy work-life balance and flexibility with our hybrid work model, in an inclusive, diverse and non-hierarchal culture.

At OFX, we are committed to fostering a diverse, inclusive and accessible workplace where we value, respect, and encourage our people to be their authentic selves. With an employee base as diverse as the clients we serve, we know that fostering an inclusive workplace is fundamental to our continued success. If you require accommodation for any portion of the recruitment and hiring process, please email us at [email protected].

We encourage you to apply if this role aligns with your career aspirations.