Job Description

OFX is a leading financial operations company providing businesses and accounting firms with real-time financial control and visibility to do business anywhere in the world. With an innovative platform and 24/7 human support, OFX automates and simplifies doing business across borders, reducing risk and eliminating routine operational tasks. Offering global business accounts, payments to 180 countries in 30+ currencies and currency risk management solutions to simplify global payments. OFX further enhances business operations by providing corporate cards with spend management, bill payments, vendor management, and integrations with popular accounting and HRIS software, to help achieve better business solutions so accounting firms and businesses thrive.

Headquartered in Sydney, Australia, with offices globally, in the United States, Canada, United Kingdom, Ireland, New Zealand, Singapore and Hong Kong. OFX has been a trusted innovator in global money movement for over 25 years.

Purpose of your role

Reporting to the Operations Team Lead or Manager, the Settlements Officer is required to support the current ‘OFX 1.0’ legacy Operations, whilst also engaging and supporting the overall transition to the Company’s SaaS / New Client Platform (NCP), ‘OFX 2.0’, as/when required.

Across OFX 1.0 you will be required to facilitate the day-to-day processing of client inward and outward funds in accordance with company policy and dealer requirements. The role will also be responsible for the day-to-day enquiries from our client services teams in relation to operational issues, which would include the receipt and settlement of client transactions or client identification requirements, as well as investigation of payment instructions or location of funds.

For ‘OFX 2.0’ the successful candidate will be required to support the ongoing transition of OFX onto the New Client Platform (NCP), including any additional Operations responsibilities such as daily payment/RFI investigations, reconciliations and allocation of payments in accordance with company policy.

What you do:

OFX 1.0 (legacy)

• Daily bank account reconciliation and payments in numerous currencies.
• Compiling cross-border reports along with China SAFE’s requirement
• Clarification of client / front office instructions
• Inputting client beneficiary instructions
• Payment investigations including complex investigation handling (amendments, recalls, swift receipts and payment traces)

OFX 2.0 (NCP)

• Domestic and international payment investigations including recall, amendment, trace and technical ‘RFI’ investigation handling via SalesForce
• Primary responsibility as OFX Banking Partner liaison for payment related enquiries
• Liaison point between internal OFX teams including but not limited to Commercial, Customer service, Developers and Technical teams.
• Bank account and vendor reconciliations.
• Reporting and actioning payment issues, including payments “stuck in processing” or “closed inactive” accounts.
• Allocation of deposits not captured by automatic handling.
• Support the ongoing change delivery program, as required.
• Technical internal query management via email and Salesforce

Qualifications

Knowledge, skills, experience

• 2 years’ experience in an office-based environment (recent graduates will also be considered)
• Candidates with accounting degree/experience is desirable
• Experience in settlements with reconciliation knowledge is an advantage
• An understanding of foreign exchange markets, foreign exchange terms and pricing calculations is an advantage
• Excellent written and verbal communication (Ideally English, Cantonese and Mandarin)
• Proficient computer skills with the ability to input Chinese characters (ability to input simplified Chinese would be a bonus)
• Workflow management – ability to multi-task, prioritise and manage deadlines
• Processing skills – strong attention to detail, high work rate and low error count
• Computer skills – intermediate level skills with Microsoft Excel and Word
• Work ethic – enthusiastic, motivated and proactive approach to work
• Interpersonal skills – personable, approachable, positive and relationship building abilities
• Variable working hours may be needed in line with business requirements
• SalesForce exposure is favourable

Additional Information

What it's like working at OFX

We’re OFXers because we want to make a difference. We see challenges as opportunities and we’re not afraid to roll up our sleeves to get stuff done. We’re committed to making things easier for our clients, pushing boundaries and continuing to move with the times so that we can continue to inspire confidence every day and through every transaction.

We operate as one team, cross-functionally and globally, to drive outcomes that deliver excellence for our customers. We're curious self-starters who love learning and sharing our knowledge with others. We embrace change and use our initiative and resilience to overcome challenges.

• Always keep learning. We offer a wide range of learning and career development opportunities to help every OFXer build their capacity and career, with leadership training, secondments, internal mobility and access to a large library of online learning.
• Make a difference. Through our Make a Difference program, we encourage OFXers to give back to causes and communities that are important to them. We celebrate this with an annual volunteer day, which OFXers can use together or individually, as well as matched giving and the opportunity to nominate charity of choice every quarter.
• Reward and recognition. We recognise a job well done. OFXers are encouraged to celebrate their peers’ effort, technical expertise or support through a range of global and regional channels and awards, including quarterly and annual awards, milestones and shout outs.
• Showing our social side. Our Good Vibes employee-led committees around the globe organize events to help keep our employees engaged inside and outside the office. Whether it’s a wellbeing activity, end of year celebration, or a monthly team get-together, our team wants you to feel welcome!
• Benefits that mean something. We offer a range of fantastic benefits, including, primary and secondary gender neutral carer parental leave (16 weeks) or birthday leave, you'll feel well-supported at OFX.
• A great work environment. Enjoy work-life balance and flexibility with our hybrid work model, in an inclusive, diverse and non-hierarchal culture.

At OFX, we are committed to fostering a diverse, inclusive and accessible workplace where we value, respect, and encourage our people to be their authentic selves. With an employee base as diverse as the clients we serve, we know that fostering an inclusive workplace is fundamental to our continued success. If you require accommodation for any portion of the recruitment and hiring process, please email us at [email protected].

We encourage you to apply if this role aligns with your career aspirations.