Service Coordinator - Noida - Water Purifier
Onsitego
Posted on Feb 28, 2025
Job Purpose:
Responsible to manage a Service Center network to thereby provide excellent after-sales service to our customers.
Responsibilities:
- Performs end to end coordination with service centers & customers
- Regularly updates CRM platform
- Prompt in providing updates to customer
- Captures customer queries / complaints and provide appropriate solutions and alternatives with the within the timeframe and follow-up to ensure resolution
- Handling demanding customers, escalations from management hierarchy.
- Co-ordinate effectively & timely with all concerned departments to ensure proper flow of communication.
- Ensure effective use of CRM practices, provide accurate, valid and complete information by using the right methods/tools.
- Follow communication procedures, guidelines and policies.
- Identify and assess customer needs to achieve satisfaction.
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Build sustainable relationships through open and interactive communication with the assigned service Centers
Desired candidate profile:
- Should have relevant experience of working in a service center or similar process from consumer durable industry / after sales service industry
- Basic technical knowledge of the mobiles and its spare parts
- Aptitude for fast and adaptive learning.
- Willing to learn and apply my knowledge to practical situations.
- Possess problem-solving techniques and ability to work in groups and independently.
- Keeps oneself updated with the company product offerings, processes etc.
Experience: 2+ years
Qualification: Undergraduate / Graduate
Benefits:
- We believe in work-life balance and hence we offer flexible working hours. What matters is the output of work
- We have a well-defined leave policy for our people to take care of their personal commitments and exigencies
- We care for our people and take care of them and their family by offering them Mediclaim policy
- Your professional growth and company growth go hand-in-hand
- We provide you a platform to learn and polish your skills