Executive
Onsitego
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Mumbai, Maharashtra, India
Posted on Jul 29, 2025
Responsbilities:
- Responsible for receiving, taking into account, and handling all customer calls, emails, and chat requests.
- Ensures quality customer service by attending to and promptly resolving customer complaints or feedback/reviews.
- Outbound Calls: Actively engage with customers to learn about their needs and to address their queries for customer feedback and reviews to improve metrics.
- Keep records of customer interactions & feedback management within Excel files.
- Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and average response time.
Requirements
- Average Daily Number of Calls - 90 Calls / 3.00Hrs Handling Time.
- Monthly Feedback/Review Target: 130
- On-time Completion of Tasks and Customer Queries.
Competencies:
- Any graduate with excellent oral and written English communication.
- Effectively speaks, writes, and presents clearly with persuasion.
- Experience - 3+ Years in the same field (e-commerce background would be an added advantage).
- Good Knowledge of MS Excel.
- Basic knowledge to operate eCommerce portals like Amazon.
- Languages - English & Hindi. Any South Indian Language would be an added advantage.
- Willingness to work on weekends
This job is no longer accepting applications
See open jobs at Onsitego.See open jobs similar to "Executive" Accel.