Job Description

About the company:

Orange Health is India’s leading on-demand diagnostics lab for urban Indian consumers and is positioned as the fastest diagnostics lab in India. We were recognized as the Diagnostics Startup of the Year 2025*.*

Launched in January 2021, Orange Health Labs is amongst the most loved brands in the healthcare sector, with over 30,000 reviews and the highest rating on Google for all its facilities across the country, and an NPS close to 90!

Orange Health Labs is among the best places to work, with a team of 1,000+ people across the company. We believe in treating colleagues with respect and investing in their growth for the long term. You can learn more about our work culture on our careers page and LinkedIn page.

Our vision is supported by some of the world’s leading investors like Accel, General Catalyst, Y Combinator, Bertelsmann India, Amazon, and other marquee names. We have been recognised as a Future Unicorn for two consecutive years by Hurun India.

Position description:

As a Dispatch Officer specializing in chat logistics and reverse logistics, you will play a critical role in ensuring the efficient handling of queries and managing the flow of samples from collection points to our laboratories. This position requires proficiency in chat support and voice processes, with a focus on providing exceptional service to eMedics and phlebotomists nationwide. We welcome applications from freshers as well as individuals with semi-voice experience who are fluent in English and Hindi.

Why join us?

• Market competitive salary with bi-annual increments.
• Great stock option policy with rights to exercise 10 years post exit.
• Well known for a collaborative culture with a top 10% rating on Glass door.
• Fastest-growing health tech company in India with
• marquee investors.
• Opportunity to build a product that will have a significant impact on people's health and well-being.

Primary Responsibilities:

Provide prompt and courteous chat support to eMedics, phlebotomists, and other stakeholders across the country, addressing inquiries related to sample collection, logistics, and test results.

● Handle voice support calls as needed, assisting customers with queries and providing accurate information in a professional manner.

● Coordinate the dispatch of sample collection kits, supplies, and other materials to designated collection points and healthcare facilities nationwide.

● Monitor and track sample shipments using logistics management software, ensuring timely pickup, transit, and delivery to the laboratory.

● Collaborate with logistics partners and couriers to optimize delivery routes, reduce transit times, and minimize disruptions to sample processing.

● Document and escalate any logistics-related issues or discrepancies to the appropriate department for resolution, maintaining accurate records of communication and actions taken.

● Adhere to company policies, procedures, and regulatory requirements governing sample handling, transportation, and privacy.

● Assist in training new team members and providing ongoing support and guidance to ensure excellence in customer service and logistics operations.

Required Skills:

Any Undergraduate Degree who is a fresher or minimum 1 year experience

● Excellent communication skills in English and Hindi, both written and verbal, with the ability to effectively interact with customers and colleagues.

● Strong customer service orientation, with a passion for helping others and resolving issues in a timely and efficient manner.

● Familiarity with chat support platforms, CRM systems, and logistics management software preferred.

● Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.

● Attention to detail and accuracy in data entry, documentation, and record-keeping.

● Willingness to work flexible hours, including weekends and holidays, as needed.